Customer Service Representative

Sunstar INC; El Paso (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Sunstar Vending is seeking a pro-active Customer Service Representative. You will be patient, knowledgeable, and friendly toward current and potential customers across various venues nationwide.

Your role involves handling calls, assessing needs, and building trust with customer accounts to provide accurate information and high-quality service. Responsibilities include meeting call quotas, following procedures, and engaging customers to improve satisfaction.

Qualifications

• Friendly and patient demeanor required.
• Knowledge about Sunstar Vending products and services.
• Ability to multi-task in a fast-paced environment.
• 1–2 years of customer support experience.
• Excellent verbal and written English communication.

Responsibilities

• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.

Skills

Friendly demeanor

Product knowledge

Multi-tasking

Verbal and written English

Customer support experience (1-2 yrs)

Education

High school diploma

Job description

Sunstar Vending founded in 1985 operates more than 10,000 arcade games, jukeboxes, photo booths, cranes, pool tables, air hockey, pinballs, ATMs, and ticket redemption games. Our products are placed Nationwide in bars, restaurants, hotels, fun centers, bowling alleys, sports centers, supermarkets, theme parks, malls, movie theaters, stadiums, universities, and other venues with high foot traffic. At Sunstar Vending, you provide the venue - we provide the fun! We can provide as little as one game to a location, or as many as a one hundred. Commissions are paid to our clients by cash or check with a comprehensive monthly revenue report. We provide turnkey solutions with on-site delivery and maintenance at no cost to the venue.

Job Description

In Sunstar we are looking for a pro-active Customer Service Representative. You are patient, knowledgeable, and friendly towards current and potential customers.

Responsibilities:

• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
  

Qualifications

Requirements:

• Friendly and patient demeanor.
• Knowledge about the products and services.
• Ability to multi-task in a fast-paced environment.
• 1-2 year(s) experience in customer support.
• Excellent verbal and written communication in English language.
• High school diploma.

Additional Information

All your information will be kept confidential according to EEO guidelines.