Customer Service Representative

TechOp Solutions International; El Paso (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

TechOp Solutions International is seeking experienced call center professionals to support a government client and provide high-level customer service in El Paso, Texas. The role requires handling sensitive information and maintaining professionalism during every interaction.

Responsibilities include answering calls, submitting detailed reports in government systems, and coordinating with teams to route calls appropriately. A background check must be cleared for employment consideration.

Qualifications

• 3+ years of call center experience.
• Must have a high school diploma or equivalent.
• Ability to multitask while inputting data.
• Excellent written and verbal communication skills.
• Proficient with telephony systems, CRMs, and MS Office.
• Experience handling sensitive information.
• Ability to pass a government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Accurately record all details in accordance with procedures.
• Conduct database and open-source research.
• Route and elevate calls appropriately.
• Other duties, as assigned.

Skills

Call center experience

Strong communication

Education

High school diploma

Tools

CRM software

Microsoft Office

Job description

We are looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and elevate calls appropriately
• Other duties, as assigned

Requirements

• 3 +experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs, and Microsoft Office Suite.
• Experience in handling sensitive information
• Ability to pass a government security background check