Customer Service Representative

Graybar Electric Company; Edison (NJ); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life Insurance

401(k) with company match

Paid Vacation

Job summary

Graybar Electric Company in Edison, NJ is seeking a Customer Service Representative to act as a key customer liaison. You will enter orders, handle calls and correspondence, and provide timely, professional support to ensure total customer satisfaction.

The role involves selling Graybar goods on inbound calls, assisting with product selection, and coordinating service requests including pricing and billing.

Qualifications

• High School education or equivalent required.
• 2 year or 4 year degree preferred.
• Strong communication skills and customer service mindset required.
• Experience in retail or counter sales is a plus.

Responsibilities

• Handle incoming and outgoing customer calls and written correspondence professionally and timely.
• Enter orders, process requests, and provide product and application support.
• Sell Graybar goods and services on inbound calls and assist with order entry, pricing, expediting, billing, order maintenance, credits and claims.

Skills

Strong communication skills

Customer service experience

Retail sales experience

Education

High School diploma

2/4 year degree preferred

Job description

## Customer Service RepresentativeApplylocations: Edison, NJtime type: Full timeposted on: Posted Todayjob requisition id: R262432Make a difference.As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.****In this role you will:***** Ensure every customer experience is top notch in quality* Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues* Take an active role in selling Graybar goods and services on inbound calls* Provide support on product selection and application* Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claimsWhat you bring to the table:* Strong communication skills* Ability to handle a variety of customer situations with enthusiasm and tact* Some retail or counter sales experience preferred* High School education* 2 year or 4 year degree preferredShift and Hours: Monday - Friday, 8:00am - 5:00pm.Compensation Details: The expected rate of pay for this position is $25.00 per hour.**The** **Value of Graybar:**At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:* Multiple plan options for **Medical, Dental, Vision,** and **Prescription Drug** benefits.* **Life Insurance** coverage for you and options for your family.* Save on expenses with **Flexible Spending Accounts**.* Enjoy our **Disability Benefits** at no cost to you.* Share in our success with P**rofit Sharing Plans**.* **401(k) Savings Plan** with company match to help secure your future.* **Paid Vacation** & **Sick Days** to spend time away from work or in case of an illness.* Rest and recharge during our **Paid Holidays** throughout the year.* Take advantage of our **Paid Wellness Day** to focus on preventive care and prioritize your health.* Volunteer with **Community Time Off** to give back to the community.* **Predictable Work Schedules** to plan your life: no weekends or nights for most roles.* Celebrate your and others' achievements with our **Employee Recognition Program**.* Reach your career goals with our **Educational Reimbursement** and **Career Development Programs**.* And **More Perks** that support your well-being and career growth. Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.****Why should you join Graybar?****At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team.That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.****Apply now and find out what’s next for you.****Equal Opportunity Employer/Vet/Disabled