Customer Service Representative

TEKsystems; East Dundee (IL); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

Paid time off (PTO)

Disability insurance

Job summary

TEKsystems in East Dundee, IL is seeking a front-office support professional to act as the primary front-desk contact for customers visiting the branch and to handle in-person and phone interactions with a focus on excellent service. The role emphasizes strong administrative skills and attention to detail.

The ideal candidate will have 2+ years of customer service experience and familiarity with title-related paperwork and auction-day preparation.

Qualifications

• 2+ years of customer service experience (retail, office, dealership, banking, hospitality, etc.)
• Front desk, receptionist, office coordinator, administrative assistant, or similar experience
• Experience interacting with customers face-to-face
• Strong administrative and paperwork-processing skills

Responsibilities

• Serve as the front desk point of contact for customers visiting the branch
• Answer incoming phone calls (approximately 30 calls per day)
• Provide customer support via phone, email, and in-person interactions
• Assist customers with questions, requests, and issue resolution
• Process orders, assignments, and information within internal IAA systems
• Enter and maintain customer and transaction records
• Complete administrative paperwork and documentation
• Assist with title-related paperwork and auction-day preparation
• Secure necessary approvals and process required documentation
• Perform filing, data entry, and general clerical duties
• Support other office functions and jump in where needed

Skills

Customer service

Front desk

Face-to-face interaction

Administrative support

Phone support

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Description

This individual will support a team of four and serve as the primary front-office support resource, handling customer interactions both in person and over the phone.

The ideal candidate will have strong face-to-face customer service experience, ability to handle difficult situations in person. Strong administrative skills and attention to detail.

Day-to-Day Responsibilities

• Serve as the front desk point of contact for customers visiting the branch
• Answer incoming phone calls (approximately 30 calls per day)
• Provide customer support via phone, email, and in-person interactions
• Assist customers with questions, requests, and issue resolution
• Process orders, assignments, and information within internal IAA systems
• Enter and maintain customer and transaction records
• Complete administrative paperwork and documentation
• Assist with title-related paperwork and auction-day preparation
• Secure necessary approvals and process required documentation
• Perform filing, data entry, and general clerical duties
• Support other office functions and jump in where needed

Skills & Qualifications

Must-Have Qualifications

• 2+ years of customer service experience (retail, office, dealership, banking, hospitality, etc.)
• Front desk, receptionist, office coordinator, administrative assistant, or similar experience
• Experience interacting with customers face-to-face
• Strong administrative and paperwork-processing skills

Soft Skills

• Reliable attendance (VERY important to Martin)
• Team-oriented mindset
• Comfortable handling difficult customer interactions professionally
• Strong communication skills
• Willingness to help outside of assigned responsibilities
• Positive attitude and strong work ethic

Nice-to-Haves

• Automotive industry experience
• Vehicle auction experience
• Insurance industry experience
• Claims experience
• Title-processing experience
• Administrative office experience

Technical Skills

• Microsoft Outlook
• Microsoft Word
• Microsoft Excel (basic spreadsheet usage)

Job Type & Location

This is a Contract to Hire position based out of East Dundee, IL.

Pay and Benefits

Pay range for this position is $19.00 - $19.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 14, 2026.

Workplace Type

This is a fully onsite position in East Dundee,IL.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.