Customer Service Representative

Wieland Group; Duncansville (Blair County); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) with match

Paid vacation

Paid holidays

Growth opportunities

Wellness program

Sustainability initiative

Job summary

Wieland Group in Duncansville, PA is seeking a dedicated Customer Service Representative to manage orders, quotations, and service requests on-site. You will coordinate with internal teams to ensure accurate pricing, lead times, and timely production scheduling.

The role emphasizes attention to detail, multitasking in a fast-paced environment, and collaboration with key accounts on projects and pricing strategies. A high school diploma and prior experience in customer service are required.

Qualifications

• High school diploma or equivalent.
• Prior experience in a customer service role.
• Lead the quote preparation process with accurate pricing and timely responses to inquiries.
• Gather and analyze customer requirements to develop cost estimates and production specs.
• Collaborate with key accounts on projects and pricing strategies for new products.
• Maintain knowledge of product lines, pricing, lead times, and marketing initiatives.

Responsibilities

• Clearly communicate with customers, colleagues, and other departments to ensure understanding and satisfaction.
• Complete tasks and resolve inquiries accurately within established timelines.
• Meet or exceed assigned goals and contribute to team success.
• Pursue ongoing learning and skill enhancement to maintain professional growth.

Skills

Attention to detail

Multitasking

Communication skills

Pricing & quotes

Cross-department collaboration

Order processing

Training & onboarding

Education

High school diploma or equivalent

Job description

Customer Service Representative

Job Location: US-PA-Duncansville

Overview

Wieland - Creating Value for Generations!

Wieland is a global leader in copper and copper alloy manufacturing, processing, and distribution. We provide a large product and service portfolio including power, automotive, ammunition, coinage, construction materials, refrigeration, electronics and many other industries. Metal is more than material.

Wieland's cultural values include safety, ambition, optimism, reliability, ownership, diversity, and respect.

Wieland is hiring a Customer Service Representative. The Customer Service Representative will maintain and perform duties specific to the operations of the Customer Service Department. The role establishes a rapport with existing and potential customers to exceed expectations in processing orders, quotations, and other service requirements. This role is located in Duncansville, PA and will be fully on‑site.

Responsibilities

• Clearly and professionally communicate with customers, colleagues, and other departments to ensure understanding, collaboration, and customer satisfaction.
• Complete assigned tasks and resolve customer inquiries accurately and within established timelines.
• Meet or exceed assigned goals, demonstrating accountability, productivity, and contribution to team success.
• Pursue ongoing learning and skill enhancement to maintain professional growth.

Qualifications

• Exceptional attention to detail and a focus on delivering high-quality work.
• Comfortable multitasking, managing priorities, and staying productive in a fast‑paced environment.
• Lead the quote preparation process, ensuring accurate pricing and timely responses to customer inquiries.
• Gather and analyze customer product requirements to develop precise cost estimates and production specifications.
• Collaborate with key accounts on special projects and pricing strategies for new products.
• Maintain in-depth knowledge of product lines, pricing structures, lead times, and ongoing marketing or promotional initiatives.
• Coordinate with Process Control, Raw Material Buyer, Shipping departments and other internal departments to deliver exceptional customer support.
• Direct customers to appropriate internal contacts for technical assistance and product guidance.
• Communicate customer interactions within assigned territories to outside sales representatives.
• Enter production orders accurately and expedite orders as required to meet customer deadlines.
• Perform in a manner that prevents errors and omissions, at both the customer level and internally.
• Prepare and process invoicing in a timely and accurate manner.
• Assist in training and onboarding departmental personnel.
• High school diploma or equivalent.
• Prior experience in a customer service role.

Benefits

• Benefits – Starting on Day 1! Including Medical, Dental, Vision, Disability, Life & more!
• Retirement Savings – 401(k) contribution + match.
• Work/Life Balance – Paid Vacation & Holidays.
• Growth Opportunities – We have over 9,000 employees worldwide and 40 locations in North America alone. Growth opportunities are limitless!
• Wellness Programs – Wieland encourages participation in our unique and personalized approach to wellness, where you are eligible to earn healthcare premium discounts and HSA employer contributions based on your status within the program.
• Sustainability – Wieland continues to break ground with eco-friendly solutions and pushes the barrier in sustainability for future generations.

Wieland is an equal opportunity and affirmative action employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees. Come join Wieland today and help us continue to build a global corporation we are all proud to belong to.