Customer Service Representative

Clean Eatz; Dublin (OH); On-site; USD 2,066,000 - 2,755,000; Full time

Job summary

Clean Eatz is seeking a Front of House Shift Lead who brings high energy and a genuine enthusiasm for helping people. You will act as the energy anchor for the front of house, opening or closing shifts confidently, guiding the team, and ensuring guests receive a seamless, personalized experience from entry to exit.

You will know our menu inside and out, educate guests on options, and drive confident product recommendations. Prior supervisory experience is helpful and POS handling is expected.

Qualifications

• Must be energetic with a positive attitude and a genuine love for people.
• Excellent verbal communication with warmth and confidence in every interaction.
• Ability to learn and communicate the full Clean Eatz menu and services.
• Strong multitasking skills to manage a busy café, guest inquiries, and a team.
• Dependable, punctual, and ready to lead from the front.
• Prior customer service or retail experience is preferred (restaurant/food service a strong plus).
• Comfort with cash handling, POS, and basic daily reporting.
• Passion or curiosity about health, wellness, and clean eating.

Responsibilities

• Greet every guest with enthusiasm and set a welcoming tone.
• Educate guests on Clean Eatz offerings: Café, Meal Plans, Grab 'N' Go, and Catering.
• Listen to guests' goals and match products to their needs.
• Address questions and feedback with a solutions-first approach.
• Drive upsell through informed recommendations, without being pushy.
• Ensure every transaction is accurate and completed with a warm close.

Skills

High energy

Exceptional communication

Menu knowledge

Multitasking

Dependable and punctual

Customer service experience

POS/cash handling

Health/nutrition interest

Tools

POS system

Job description

Clean Eatz is on a mission to make healthy eating simple, delicious, and accessible — and our Front of House Shift Lead is the face of that mission. We're looking for a high-energy, people-first leader who walks through the door ready to bring the energy, engage every guest, and make sure every single interaction leaves people feeling welcomed, informed, and excited about their Clean Eatz experience.

You're not just taking orders — you're building relationships, educating guests on everything Clean Eatz has to offer, and setting the tone for the entire team during your shift.

As a Shift Lead, you are the energy anchor of the front of house. You open or close with confidence, keep the team moving, and ensure guests receive a seamless, personalized experience from the moment they walk in. You know our menu and services inside and out — and you love talking about them.

• Greet every guest with genuine enthusiasm — be the reason someone's day gets better
• Actively educate and guide guests through all Clean Eatz offerings: Café, Meal Plans, Grab 'N' Go, and Catering
• Listen to guests' health and lifestyle goals and match them to the right products or services
• Handle questions, concerns, and feedback with professionalism and a solutions-first attitude
• Drive add-on sales through informed, confident product recommendations — never pushy, always helpful
• Ensure every transaction is accurate, efficient, and completed with a warm close

WHAT WE'RE LOOKING FOR

Must-Haves

• High energy, positive attitude, and a genuine love for people — you light up a room
• Exceptional verbal communication skills — clear, warm, and confident in every interaction
• Ability to learn and enthusiastically communicate our full menu and service offerings
• Strong multitasking skills — you can manage a busy café, a line of questions, and a team simultaneously
• Dependable, punctual, and ready to lead from the front
• Previous customer service or retail experience (restaurant or food service a strong plus)
• Comfort handling point-of-sale systems, cash, and basic daily reporting
• A genuine passion for or curiosity about health, wellness, and clean eating

Nice-to-Haves

• Prior shift lead, key holder, or supervisory experience
• Experience in a fast-casual or health-focused food concept
• Familiarity with meal prep, macro tracking, or nutrition basics
• Experience with catering inquiries or event coordination

Provide a positive, welcoming, friendly, comfortable, non-judgmental and motivating environment for everyone. Provide a guidance for living a healthier life by making healthier fitness, nutrition, and lifestyle choices. Provide customers with accountability and support to reach individual goals. Provide educational tools to accommodate each person’s lifestyle needs. Provide a menu that accommodates all levels of clean eaters.