Shift Leader

SERVE Hospitality Group; Royal Oak (MI); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Paid training

Team rewards

Exclusive discounts

Medical, dental, vision

401(k) with company match

Job summary

SERVE Hospitality Group in Royal Oak, MI is seeking a Shift Leader to guide crew, elevate guest experience, and ensure smooth operations on each shift. This role offers growth opportunities within a fast-paced, upbeat environment.

You will lead by example, provide coaching, deliver friendly service, and help maintain a clean, safe café. The position includes competitive hourly pay ($14-$16) plus tips and a benefits package with medical, dental, vision, and a 401(k) match.

Qualifications

• Shift leadership experience preferred but training provided.
• Excellent communication with guests and coworkers.
• Reliable and punctual with strong work ethic.
• Legally authorized to work in the United States.

Responsibilities

• Lead, support, and motivate crew members during your shift.
• Deliver friendly, accurate, and efficient customer service.
• Prepare smoothies and food items following recipes and brand standards.
• Maintain a clean, safe café environment complying with food safety guidelines.
• Monitor inventory levels and assist with restocking and organization.
• Execute opening and closing procedures with consistency and accuracy.
• Provide real-time coaching and train new team members.

Skills

Leadership

Communication

Customer service

Reliability

Punctuality

Active lifestyle

Flexible scheduling

Legally authorized

Job description

About the Role

Join a people-first team where leadership, energy, and positivity set the tone. As a Shift Leader, you’ll guide and support crew members, elevate the guest experience, and ensure smooth, efficient operations throughout every shift. This role is a key step in our internal growth pathway and is perfect for those who love leading by example in a fast-paced, upbeat environment.

Why Join Us?

• Competitive hourly pay of $14 - 16 per hour plus tips! Compensation is based on availability and experience


• Work-life balance with flexible scheduling and consistent closing times (9 pm)


• Clean, healthy environment - no fryers, no grease, just fresh ingredients


• Career growth opportunities with clear internal promotion pathways


• Fun, fast-paced atmosphere with room for creativity


• Employee perks with paid training, team rewards, and exclusive discounts


• SERVE benefits package including medical, dental and vision insurance, plus a 401(k) with 4% company match (eligibility based on tenure, age, and hours requirements)

Key Responsibilities

• Lead, support, and motivate crew members throughout your shift


• Deliver friendly, accurate, and efficient customer service


• Prepare smoothies and food items following recipes and brand standards


• Maintain a clean and safe café environment, ensuring full compliance with food safety guidelines


• Monitor inventory levels and assist with restocking and organization


• Execute opening and closing procedures with consistency and accuracy


• Provide real-time coaching and assist with training new team members


• Promote an upbeat, hospitality-driven atmosphere where team members feel supported

Our Ideal Candidate:

• Motivated team players with strong energy, initiative, and a positive attitude


• Excellent communicators who connect easily with guests and coworkers


• Customer-service minded individuals who take pride in delivering a great experience


• Strong coaching ability to guide and motivate team members


• Reliable and punctual team members with dependable work habits


• Comfortable being active, including standing and walking throughout shifts


• Flexible with scheduling, including evenings and weekends


• Legally authorized to work under State and Federal guidelines


• Quick-service or leadership experience preferred, but not required - we provide thorough training

SERVE Hospitality Group is an Equal Opportunity Employer.