Customer Service Representative

Mindlance; Dublin (OH); On-site; USD 20,664 - 27,552; Full time

Job summary

A recruiting company is seeking a Customer Service Rep in Dublin, OH. This role involves receiving and placing telephone calls while maintaining customer relationships. Candidates should have CSR or call center experience and be adept at data entry, with a strong attention to detail. The position is temporary for 3 months, with shifts from 8:30 AM to 5 PM initially, transitioning to a later schedule. Competitive service and effective communication are essential.

Qualifications

• Experience in CSR or call center environment is preferred.
• Ability to handle customer questions and concerns professionally.
• Attention to detail is crucial for documenting calls.

Responsibilities

• Receive and place telephone calls.
• Manage customer relationships effectively.
• Document all calls and assess the need for research.

Skills

Customer Service Skills

Data Entry

Communication Skills

Job description

Mindlance is a national recruiting company which partners with many of the leading employers across the country. Feel free to check us out at http://www.mindlance.com

Job Description

Job Title : Customer Service Rep

Job Location: 5151 Blazer Memorial Parkway, Dublin, OH 43017

Duration : 3 months

Shift: Training – 8.30am - 5pm Then likely 2:30pm-11 pm with possibility of a

Saturday included

Job Description:

• Receive and place telephone calls. Perform data entry and use software programs.
• Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
• Must document all calls and evaluate each account to determine if further research is necessary.
• Responsible for providing world-class service to our customers in an accurate, efficient, and professional manner.
• Required to meet productivity standards as set forth by the management team; and identify and report trends in call drivers to management.
• Requires close attention to accuracy, performs independently, subject to practices and procedures.

Qualifications

CSR OR Call Center experience

Additional Information

Thanks & Regards,