Customer Service Representative

Schaeffer Oil Company; Du Quoin (IL); On-site; USD 25,000 - 35,000; Part time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their team. This role involves providing exceptional customer service, handling order entries, and supporting sales efforts. With a focus on teamwork and communication, you will play a vital role in ensuring customer satisfaction and operational efficiency. The company offers a family-oriented work environment with competitive benefits, including profit sharing and medical coverage. If you are eager to learn and thrive in a supportive atmosphere, this opportunity is perfect for you.

Benefits

Profit sharing

Medical coverage

Dental coverage

401(k) match up to 6%

Consistent work schedule

Qualifications

• High school diploma or GED required.
• Must have basic computer skills and be detail-oriented.
• Ability to communicate effectively with customers.

Responsibilities

• Provide customer service and sales support.
• Accurately enter customer orders and confirm within 24 hours.
• Support sales team through various communication methods.

Skills

Customer Service

Basic Computer Skills

Communication Skills

Multitasking

Detail-oriented

Basic Math Skills

Education

High School Diploma or GED

Tools

MS Office

Cougar Mountain or related inventory software

Job description

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• Work for a Family-Owned Company-Be a NAME not a number!
• Highly Competitive Benefits including profit share, medical and dental coverage, 401(k) match up to 6%
• Products Made in the USA
• Oldest Lubricant Manufacturer in the country-Founded in 1839
• Regular and consistent work schedule – Mon-Fri
  
  

Job Description

Why Work Here?

• Work for a Family-Owned Company-Be a NAME not a number!
• Highly Competitive Benefits including profit share, medical and dental coverage, 401(k) match up to 6%
• Products Made in the USA
• Oldest Lubricant Manufacturer in the country-Founded in 1839
• Regular and consistent work schedule – Mon-Fri
  
  

Summary:

Primary responsibilities include order entry, invoicing, obtain freight quotes & setting up shipping, label printing, answering phones, and writing up “walk up sales.”

Customer Support:

• Provide customer service and sales support by responding to customer inquiries and resolving problems in a timely fashion.
• Accurately enter customer orders into Schaeffer Order Entry system and confirm orders back to customers within 24 hours of receipt.
• Communicate pertinent information received from customers to the outside sales representative or appropriate management.
• Support sales team and customer sales orders through phone, email, fax, and in-person
• Review production sheets to determine labels that need to be printed and physically print them.
• Interact with “walk up sales”, write up orders, collect payment (including making basic change).
  
  

Required Qualifications:

• A successful applicant will have high school diploma or GED, be a team player, have basic computer skills, have ability to show up per schedule for shifts and possess an eagerness to learn
• Ability to communicate (orally and in email) and interact well with customers, team-members, and management.
• Ability to recognize and report and contribute to solving customer related issues.
• Multitask and work within multiple computer systems and communication platforms simultaneously.
• Must be detail-oriented, accurate, and organized.
• Proficient with MS Office, especially Excel and Outlook and Word.
• Ability to perform basic math conversions such as bottle to case conversion and price/gallon vs price/piece calculation (multiplication).
  
  

Preferred Qualifications:

• Proficiency in Cougar Mountain or related inventory software.
• Familiarity with manufacturing and inventory transaction processes.
• Experience with working with outgoing freight carriers.
  
  

Physical Requirements:

• Approximately 90% sitting, working on a computer/office equipment
• Approximately 10% walking, including going up and down stairs
• Occasionally (several times a day) lifting up to 45 lbs.
• Must follow all safety instructions to maintain safe working conditions and to adhere to proper operating practices and procedures designed to prevent injuries and illnesses.
  
  

Environmental Factors

This position is located in a small office environment, in close proximity to the manufacturing plant, which includes odors of oil and grease, and the noise of running machinery.

Company Description

Founded in 1839, Schaeffer Manufacturing is North America's oldest oil, grease, lubricant, fuel additive, crop enhancement, and surfactant manufacturer. Schaeffer's Specialized Lubricants: synthetic motor oils, hydraulic fluids, and diesel fuel additives have achieved a world-class reputation for improving engine performance and fuel economy, but our diverse product line includes all types of industrial lubricants, industrial greases, and industrial oils as well as specialty items like our chain lubes and degreasers.

Our philosophy: to provide advanced lubricants for improved performance, reliability and fuel economy.

Schaeffer Manufacturing provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic identity or any other characteristic protected by law.

Founded in 1839, Schaeffer Manufacturing is North America's oldest oil, grease, lubricant, fuel additive, crop enhancement, and surfactant manufacturer. Schaeffer's Specialized Lubricants: synthetic motor oils, hydraulic fluids, and diesel fuel additives have achieved a world-class reputation for improving engine performance and fuel economy, but our diverse product line includes all types of industrial lubricants, industrial greases, and industrial oils as well as specialty items like our chain lubes and degreasers. Our philosophy: to provide advanced lubricants for improved performance, reliability and fuel economy. Schaeffer Manufacturing provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetic identity or any other characteristic protected by law.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Oil and Gas

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