Senior Customer Service Advocate

Sears Holdings; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Sales incentives

Merchandise discounts at Sears, Kmart, and Lands' End

Job summary

Sears Holdings is seeking dedicated Inbound Customer Service and Sales Representatives in Austin, Texas to provide exceptional customer service and support sales through their Commitment to Care approach. This role offers opportunities for professional development in a dynamic work environment.

Ideal candidates should possess a high school diploma, customer service experience, and a willingness to work flexible shifts. Join Sears for a rewarding career and enjoy benefits such as merchandise discounts at Sears, Kmart, and Lands' End.

Qualifications

• Customer service experience is required.
• Sales skills are essential for influencing customers.
• Proficiency with a computer, including internet and Windows required.

Responsibilities

• Provide world-class customer service to build loyalty.
• Generate sales by offering valuable products and services.
• Work in a flexible manner with variable shifts.

Skills

Customer service experience

Sales skills

Proficiency using a computer

Outstanding communication skills

Education

High school degree or equivalent education

Job description

Sears Holdings Customer Support Call Centers is our national support operation that provides inbound and outbound sales and services to customers. The network manages more than 130 million customer calls, letters and e‑mails each year. Our Call Centers offers employment opportunities that support a variety of our businesses, including appliance protection plan sales, Sears.com and Kmart.com customer support, product repair scheduling, new product delivery and appliance parts sales. By providing comprehensive system, product, and soft‑skills training, customer contact agents are fully prepared to serve customers. Our call center leaders and professional support team members contribute to the success of our customer‑focused organization through effective agent coaching and management, workforce planning, staffing and training, and results‑oriented data‑driven initiatives.

Job Description

Fun. Challenging. Rewarding. These are probably some of the reasons why you chose a career in Call Center. They're also why you should consider working in Sears Call Center. Endless opportunity awaits talented, dedicated people in this field.

Sears is immediately looking for INBOUND CUSTOMER SERVICE AND SALES REPRESENTATIVES to provide world‑class customer service to build customer loyalty through our Commitment to Care approach and generate sales by offering valuable products and services to our customers. Why join Sears? If you bring the passion for customer service and a knack for influencing others, we'll give you outstanding skills development, a fun and engaging work environment, a great compensation and benefits package with sales incentives, merchandise discounts at Sears, Kmart and Lands' End, and opportunities to grow with our organization. We're Committed to Caring about our customers, and we're Committed to Caring about you. Apply Today!

Qualifications

• High school degree or equivalent education
• Customer service experience
• Sales skills
• Proficiency using a computer (internet, Windows environment)
• Must be friendly and polite with a professional work ethic and outstanding communication skills
• Drug test and criminal history background checks conducted
• Can work flexible shifts, maintain great attendance, and sometimes work extra hours

Additional Information

**You MUST complete the assessment emailed after you apply online**