Customer Service Representative

SNI Companies; Denver (CO); Vor Ort; USD 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) with company match

HSA/FSA

Paid Time Off

Company Holidays

Employee Car Discount Program

Zusammenfassung

SNI Companies is seeking a Customer Service Representative to oversee documentation and registration for automotive transactions, including sales, leases, financing, and transfers. The role emphasizes accuracy, prompt processing, and regulatory compliance.

The ideal candidate embraces our values, remains positive, and enjoys learning. Training is available, and the position involves coordinating with dealerships and internal teams to ensure timely and compliant documentation.

Qualifikationen

• High attention to detail and accuracy in documentation.
• Strong organizational and time-management abilities to handle high volumes.

Aufgaben

• Prepare, review, and submit documents to relevant state agencies for vehicle sales, leases, fleet transactions, and financing.
• Ensure accurate recording, releases, and transfers of documents for vehicles.
• Verify vehicle details, including identification numbers and ownership history.
• Resolve discrepancies, missing documentation, and compliance issues.
• Coordinate with dealerships and internal representatives to track document status.
• Maintain organized records for high-volume transactions and meet processing deadlines.
• Support audits by maintaining accurate documentation and responding to inquiries.

Kenntnisse

Attention to detail

Organizational skills

Time management

Communication skills

Adaptability

Ausbildung

Associate degree

Bachelor's degree

Tools

MS Office

Jobbeschreibung

Customer Service Representative #26-263630

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Job Description

Job Type

Full-time

Description

The Customer Service Representative is tasked with overseeing the documentation and registration processes for automotive transactions. This position focuses on ensuring precise, prompt, and compliant management of documents for sales, leases, financing, and transfers, adhering to regulations.

We are looking for a candidate who embodies our values, maintains a positive outlook, and is enthusiastic about learning. The ideal person is adaptable, inquisitive, open to feedback, and eager to develop new skills. Previous experience in this field is not required—we are open to training the right individual.

We offer a comprehensive benefits package for eligible employees, which includes:

• Medical, Dental, and Vision Insurance
• Life and Disability Insurance (Voluntary and Employer Paid)
• 401(K) with company match from your first contribution
• HSA and/or FSA, as applicable
• Paid Time Off, Sick Time, and Company Paid Holidays
• Employee Car Discount Program
• Manage and process documentation for sales, leases, fleet transactions, and financing agreements.
• Prepare, review, and submit documents to relevant state agencies.
• Ensure accurate recording, releases, and transfers of documents for vehicles.
• Verify vehicle details, including identification numbers and ownership history.
• Resolve discrepancies, missing documentation, and compliance issues.
• Coordinate with various stakeholders, including dealerships and internal representatives.
• Track document status and maintain organized records for high-volume transactions.
• Ensure compliance with relevant policies related to documentation and registration.
• Support audits by maintaining accurate documentation and responding to inquiries.
• Meet processing deadlines to avoid penalties, delays, or disruptions.

Requirements

Required Education, Experience, Knowledge & Skills:

• Associate or bachelor's degree preferred.
• Strong knowledge of multi-state registration requirements.
• Experience with commercial or fleet vehicle documentation preferred.
• High attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to manage high transaction volumes in a fast-paced environment.
• Proficiency in relevant management systems and Microsoft Office.
• Ability to complete assessments and pass background checks, physicals, and screenings.

Preferred Skills:

• 3-5 years of experience in related fields.
• Experience with sales, leasing, or financing of vehicles.
• Familiarity with lienholders and related documentation.
• Knowledge of state-specific regulations and tax requirements.
• Experience with third-party services.
• Experience with data analysis and customer relationship management tools preferred.

Work Environment & Physical Abilities

• Requires frequent sitting, standing, and manual dexterity for office equipment operation.
• Ability to communicate professionally and analyze data.
• Normal range of hearing and vision required.