Customer Service Representative

K&M TIRE; Delphos (OH); On-site; USD 32,000 - 46,000; Full time

Job summary

K&M Tire in Delphos, OH is seeking a CUSTOMER SERVICE REPRESENTATIVE - OUTBOUND to support Inside Sales with outbound calls and account management, delivering friendly, professional service and promoting tire products and programs. You will process orders accurately, learn extensive tire knowledge, and work to grow our customer base.

Join a team focused on quality service and meeting sales targets. This role requires strong communication, multitasking, and a proactive attitude in a full-time

Qualifications

• Ability to learn and communicate extensive tire knowledge.
• Ability to work in a multi-tasking, professional environment.
• Ability to communicate effectively both in written and oral communication.
• Possess a friendly and positive attitude.
• Project a professional image of yourself and the company.
• Ability to prioritize and organize effectively.
• Ability to work independently and require minimum supervision.
• Knowledge of the following software: Microsoft Word and Excel.

Responsibilities

• Make outbound calls at the corporate call center.
• Maintain and promote a teamwork focus within the sales team.
• Support and build upon K&M Tire’s Vision, Mission, and eight company values.
• Handle customer and service issues, manage program accounts, and prospect new business.
• Self-drive to manage time and book of business.
• Handle all incoming calls professionally and accurately to service customers.
• Sell company products to current and potential customers.
• Process orders accurately.
• Promote specials and programs through product knowledge.
• Promote tires and programs offered by K&M.
• Be knowledgeable of and promote K&M’s weblink.
• Provide excellent customer service.
• Support sales metrics such as call quality and dealer compliance.
• Identify and resolve customer concerns professionally and timely.
• Other duties as assigned by Inside Sales Manager.
• Make it easy and convenient to do business with K&M Tire.

Skills

Outbound calls

Teamwork

Time management

Customer service

Product knowledge

Communication

Professional image

Self-motivation

Prioritization

Independent work

Tools

Microsoft Word

Microsoft Excel

Job description

Posted Wednesday, August 12, 2026 at 4:00 AM

Job Summary: The CUSTOMER SERVICE REPRESENTATIVE - OUTBOUND works under the direction of the Inside Sales Manager; responsible for all sales activities with all phone calls and assigned accounts; managing these activities with consistent, quality service.

Job Duties and Responsibilities:

• Responsible for making outbound calls at the corporate call center.
• Maintain and promote a teamwork focus and environment within the sales team.
• Support and build upon K&M Tire’s Vision, Mission, and eight company values.
• Hold yourself fully accountable for three primary objectives: Handle customer and service issues, effectively manage program accounts, and prospect new and existing business.
• Self-driven to effectively manage your time and book of business.
• Handle all incoming calls professionally, efficiently, promptly and accurately to effectively service customers.
• Sell company products to current and potential customers.
• Responsible for understanding how to process orders accurately.
• Assist customers in growing their business by promoting specials and programs through product knowledge.
• Possess current product knowledge of brands, models, product classes, and tire basics to effectively assist customers.
• Be knowledgeable of and promote the tires K&M has to offer.
• Be knowledgeable of and promote the programs K&M has to offer.
• Be knowledgeable of and promote K&M’s weblink.
• Provide excellent customer service.
• Support inside sales outbound key metrics, including number of quality outbound sales calls, program dealer compliance and performance, and existing customer retention.
• Support inside sales inbound key metrics, including the reduction of call wait time and unanswered calls.
• Identify and resolve customer concerns professionally and timely.
• Other duties as assigned by the Inside Sales Manager.
• Make it easy and convenient to do business with K&M Tire.

Job Requirements:

1. Ability to learn and communicate extensive tire knowledge.
2. Ability to work in a multi-tasking, professional environment.
3. Ability to communicate effectively both in written and oral communication.
4. Possess a friendly and positive attitude.
5. Project a professional image of yourself and the company.
6. Ability to prioritize and organize effectively.
7. Ability to work independently and require minimum supervision.
8. Knowledge and ability to use the following office equipment: computer, telephone, copier, fax, and calculator.
9. Knowledge of the following software: Microsoft Word and Excel.