Customer Service Representative

Oldcastle APG; DeFuniak Springs (FL); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive base pay

Medical benefits

Dental benefits

Retirement savings program

Health and wellness programs

Job summary

Oldcastle APG, a CRH company, seeks a Customer Service/Inside Sales associate to answer inquiries, take orders, and coordinate delivery with Dispatch. You will work with distributors, contractors, and installers, providing information and quotes while supporting the field sales team.

The role requires a high school diploma, basic math skills, and proficiency with Microsoft Office. A team-based, detailed approach is essential in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Some sales experience preferred, especially in construction.
• Proficient with Microsoft Office.
• Able to work in a team environment.
• Good organizational and problem-solving skills.
• Able to handle multi-line phone systems.
• Capable of basic math.

Responsibilities

• Answer product inquiries and take customer orders.
• Coordinate delivery with Dispatch and internal departments.
• Provide price quotations and generate sales orders.
• Refer to catalogs and guides for product uses and applications.
• Support outside sales force as needed.
• Investigate customer inquiries and follow up promptly.

Skills

Team player

Attention to detail

Multi-tasking

Strong math basics

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Job ID: 526325

Oldcastle, a CRH company, is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers, and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.

Job Summary

The individual in this role is responsible for answering product inquiries, taking customer orders, coordinating delivery with Dispatch, and coordinating with internal company departments and vendors in a fast-paced office. Customers include distributors, developers, contractors, and installers. This position is often combined with customer service initiatives and providing support to Outside Sales Representatives as needed.

Job Responsibilities

• Receive customer phone calls; provide support to customers (via telephone, fax and e-mail) for price quotations, product availability, customer orders, material returns, billing corrections, product information, order changes, and cancellations
• Provide information about products and generate price quotations and generate sales orders in a timely manner
• Refer to product catalogs and specification guides to determine related product uses and applications
• Provide support to outside sales force
• Investigate and research all customer inquiries and concerns and follow-up promptly with the customer
• Retrieve information for Credit Department when needed
• Follow all safety regulations
• Other duties may be assigned as needed

Job Requirements

• High school diploma or equivalent
• Must have some previous sales experience, preferably in the construction industry
• Experience with Microsoft Office
• Ability to work in a team based environment
• Ability to do basic math
• Good organizational and problem solving skills
• Experience with multi-line phone system
• Attention to detail
• Ability to multi-task in a fast paced environment

What CRH Offers You

• Highly competitive base pay
• Comprehensive medical, dental and disability benefits programs
• Group retirement savings program
• Health and wellness programs
• An inclusive culture that values opportunity for growth, development, and internal promotion

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

EOE/Vet/Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.

Oldcastle APG, a CRH Company, is an affirmative action and equal opportunity employer.

AI tools may be used in certain stages of the employment lifecycle, such as candidate review; however, all final employment decisions will be made by a person.