Customer Service Representative

Treeline Inc; Dayton (OH); Hybrid; USD 45,000 - 46,000; Full time

Benefits offered by this job

Annual bonus

Job summary

Treeline Inc. is expanding its inside sales team in Dayton to support a national sales force. The role combines customer service, technical support and sales responsibilities in a hybrid environment, reporting to the Dayton area office part-time and remote two days per week.

You will manage quotes, orders, returns and pricing, while aiming to exceed targets through upsell opportunities and margin optimization. Collaboration with cross-functional teams and CRM hygiene are key success factors.

Qualifications

• Experience in inside sales or account management within the semiconductor or interconnect markets.
• Comfort working with pricing and margin calculations.
• Tenacious, proactive, and commercially aware in a goal-oriented environment with lean familiarity.

Responsibilities

• Handle all customer interactions, including quotes, orders, and returns; provide prompt, professional technical support; resolve escalated issues.
• Achieve monthly sales targets by upsell/cross-sell with existing customers; no cold calling.
• Collaborate with sales, purchasing, operations and technical support; maintain CRM records and support continuous improvement.

Skills

Inside sales

Account management

Customer success

Commercial awareness

Job description

Company Profile:

Our client is a fast-growing, global supplier of niche electrical mechanical solutions focused within the aerospace and defense markets. They have experienced double-digit growth each of the last 5 years and they operate in a dynamic startup culture, while being backed by a large, financially secure parent company. Our client is growing their inside sales team in Dayton to support their National salesforce.

Job Description:

• Customer Service and Technical Support: Manage all customer interactions, including processing quotes, orders, and returns; providing prompt, professional, and industry-leading technical support; and resolving escalated issues with a proactive, consultative approach.
• Achieve Sales Targets: Exceed monthly performance targets by proactively identifying upsell/cross-sum opportunities, recovering lost business and maximizing profit margins with existing customers (no cold calling)
• Internal Collaboration and Quality Assurance: Collaborate closely with internal teams (sales, purchasing, operations, and technical support) to expedite requests, assist in training new hires on best practices, maintain accurate customer records in the CRM, and uphold company quality standards and continuous improvement culture.

Requirements:

• Proven experience in inside sales, account management or customer success within the semiconductor or interconnect markets
• Comfort working with numbers, including sales pricing and margin calculations
• Tenacious, proactive, and commercially aware, thriving in goal-oriented, high-performance environments, with a strong orientation toward continuous improvement and familiarity with lean methodologies

Location: This is a hybrid work environment where candidates will report to an office in the Greater Dayton, OH area 3x/week and work remotely 2x/week

Job #5835

Base Salary: $45,000 - $46,000 + annual bonus