Customer Service Representative =

TEKsystems; Minneapolis (MN); Hybrid; USD 28,000 - 33,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre-tax and R

Life Insurance (Voluntary Life & AD&D)

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation / Sick Leave

Job summary

TEKsystems in Bloomington, MN is seeking a Customer Service Representative (Order Management) for a 6-month contract. The hybrid role requires in-office attendance Monday through Thursday and remote on Fridays, with standard hours 8:00 AM–5:00 PM CST.

The ideal candidate has 5–7 years of B2B customer service and order management experience, strong communication skills, and proficiency with Outlook and data-entry systems. Pay is $20.00–$24.00/hour plus eligible benefits for a temporary assignment.

Qualifications

• High School Diploma or equivalent required.
• 5-7 years of customer service experience.
• Previous experience in a B2B Order Management environment is required.
• Strong computer skills, including experience with Microsoft Outlook and data entry systems.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work independently and effectively manage priorities.
• Experience accurately documenting customer information and maintaining detailed records.
• Strong interpersonal and problem-solving skills.

Responsibilities

• Respond to customer inquiries regarding products, services, orders, and account-related issues.
• Investigate and resolve customer service and billing concerns, including account adjustments and order-related discrepancies.
• Communicate with customers regarding claim investigations, resolutions, and necessary follow-up actions.
• Escalate unresolved issues to appropriate departments for further review and resolution.
• Maintain detailed and accurate records of customer interactions, inquiries, complaints, and actions taken.
• Process and manage customer requests while ensuring excellent service and timely follow-up.
• Support order management activities within a business-to-business (B2B) environment.
• Collaborate with cross-functional teams to ensure customer satisfaction and efficient issue resolution.

Skills

Customer service

B2B order management

Microsoft Outlook

Data entry

Education

High School Diploma or equivalent

Tools

Data entry systems

Outlook

Job description

Hybrid schedule:

Customer Service Representative (Order Management)

Location: Bloomington, MN (Hybrid)

Schedule: Monday-Friday, 8:00 AM-5:00 PM CST

Contract Length: 6-Month Contract

Position Overview

We are seeking an experienced Customer Service Representative with a strong background in B2B Order Management to support customer operations and ensure a high level of service throughout the order lifecycle. This role is responsible for responding to customer inquiries, resolving service-related concerns, maintaining accurate records, and collaborating with internal teams to deliver effective solutions.

This is a hybrid position requiring in-office attendance Monday through Thursday, with remote work available on Fridays.

Key Responsibilities

• Respond to customer inquiries regarding products, services, orders, and account-related issues.
• Investigate and resolve customer service and billing concerns, including account adjustments and order-related discrepancies.
• Communicate with customers regarding claim investigations, resolutions, and necessary follow-up actions.
• Escalate unresolved issues to appropriate departments for further review and resolution.
• Maintain detailed and accurate records of customer interactions, inquiries, complaints, and actions taken.
• Process and manage customer requests while ensuring excellent service and timely follow-up.
• Support order management activities within a business-to-business (B2B) environment.
• Collaborate with cross-functional teams to ensure customer satisfaction and efficient issue resolution.

Required Qualifications

• High School Diploma or equivalent required.
• 5-7 years of customer service experience.
• Previous experience in a B2B Order Management environment is required.
• Strong computer skills, including experience with Microsoft Outlook and data entry systems.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work independently and effectively manage priorities.
• Experience accurately documenting customer information and maintaining detailed records.
• Strong interpersonal and problem-solving skills.

Work Environment

• Hybrid schedule:
  • Monday-Thursday: In Office
  • Friday: Remote
• Standard business hours: Monday-Friday, 8:00 AM-5:00 PM CST

Additional Information

This position offers the opportunity to gain experience with a large, established organization while working in a fast-paced customer service and order management environment. Candidates with a proven track record of supporting customers in a B2B setting and managing order-related processes are strongly encouraged to apply.

Job Type & Location

This is a Contract position based out of Bloomington, MN.

Pay And Benefits

The pay range for this position is $20.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Bloomington,MN. Application Deadline This position is anticipated to close on Oct 7, 2026.

About TEKsystems

We’re partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.