Customer Service Representative

Taylor Corporation; North Mankato (MN); On-site; USD 22,000 - 31,000; Full time

Job summary

Taylor Corporation is seeking a Customer Service Representative to join our team in Minnesota. You will handle inbound inquiries via calls, emails, and live chat, aiming to deliver a best-in-class customer experience and professional representation of our brand.

Ideal candidates have a high school diploma or GED, 1+ years in customer service, and strong verbal and written communication. Proficiency with computers and a collaborative, solution-focused mindset are essential.

Qualifications

• High School diploma or equivalent (GED).
• 1+ years of customer-related experience.
• Strong verbal and written communication skills.
• Strong interpersonal, problem-solving, follow-up, and organizational skills.
• Strong computer proficiency.

Responsibilities

• Provide a best-in-class customer experience and represent our company in a professional manner.
• Respond to customer inquiries through incoming calls, emails, and live chat.
• Put forth ideas to develop new best practices to maximize the customer experience.
• Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers.
• Build long-lasting customer relationships.
• Research and resolve concerns to ensure customer retention and satisfaction.
• Navigate a variety of computer programs and websites.

Skills

Customer service

Communication

Problem solving

Organizational skills

Education

High School diploma or GED

Job description

Come Work with Us!Taylor is proud to now offer Daily Pay. With Daily Pay, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.Ready to build a career? It’s time to look at Taylor.Your Opportunity: Taylor Corporate Identity and Branding, formally known as CGI, is looking for a new Customer Service Representative to join the team! In this position, you will play an important part in ensuring our customers are taken care of and the company is well represented!Work Authorization:To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsor ship.Your Responsibilities:Provide a best-in-class customer experience and represent our company in a professional manner.Respond to customer inquiries through incoming calls, emails, and live chat.Put forth ideas to develop new best practices to maximize the customer experience.Demonstrate flexibility in dealing with the personal and stylistic differences of internal and external customers.Build long-lasting customer relationships.Research and resolve concerns to ensure customer retention and satisfaction.Navigate a variety of computer programs and websites.Your Shift:Monday to Friday, 8:00am to 5:00pm.You Must Have:High School diploma or equivalent (GED)1+ years of customer-related experience.Strong verbal and written communication skills.Strong interpersonal, problem-solving, follow-up, and organizational skillsStrong computer proficiencyWatch our video to learn more!https://www.youtube.com/watch?v=pdXOC8HM-NMThe anticipated hourly range for this position is about $19.00. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.About Taylor CorporationOne of the top five graphics communications companies in North America, Taylor’s family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For 45 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning more than 25 states and nine countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world’s more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a full range of benefits to power our employees’ potential including health, dental, vision, and life insurance; a 401(k) plan; paid time off (PTO) and holiday pay, and more.The Employer retains the right to change or assign other duties to this position .Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.