Customer Service Representative

143683 Whole Pet Veterinary Center; Massachusetts; On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Dental Vision Life Insurance

401(k) Matching

Student Loan Assistance

Paid Time Off

Mentorship & Development

Job summary

AmeriVet is hiring a Client Service Representative (CSR) to be the first and last point of contact for clients. You will manage appointments, answer calls, and enter patient information while ensuring clear communication between clients and our medical team.

You will use our practice management system to schedule, bill, and update records, assist with daily reception, promote services, and help create a welcoming environment for pets and their families.

Qualifications

• Excellent communication and compassionate client service.
• Prior customer service experience, preferably in veterinary/healthcare.
• Basic proficiency with scheduling software and online platforms.

Responsibilities

• Answer calls and emails with professional service.
• Schedule appointments and manage forward bookings.
• Send reminders and confirmations via the system.
• Greet clients and maintain a welcoming reception.
• Triage inquiries and escalate to medical staff as needed.
• Process billing and payments.
• Update client and patient records accurately.
• Promote services and current promotions.
• Assist with daily practice operations.
• Explain preventive care options and online booking.

Skills

Excellent communication

Customer-service oriented

Tech-savvy

Organizational skills

Multitasking

Education

High school diploma or equivalent

Tools

Scheduling software

Online communication platforms

Job description

About us

At AmeriVet, we believe that thriving teams build thriving communities. When you join us, you're stepping into a career with a mission and purpose – and not just a job. Whether you're in a hospital or part of our Support Center, your work helps deliver essential high-quality care for the pets and families who count on us. As a veterinary professional at AmeriVet, you can expect the freedom to do your best work with the tools and resources to support your career growth. Plus, you’ll have a full network of support—from local team leaders, veterinary experts, and a dedicated Support Center that’s here to help. Your voice matters here. Your work has a purpose, and we’re here to help you grow in a way that feels meaningful for you, your team, and the pets and clients in the community around you.

Job Summary

As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you’ll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.

Key Responsibilities

• Answer calls and emails promptly with professional, friendly service
• Schedule appointments based on client needs and veterinarian availability, including forward booking
• Use technology to send appointment reminders, confirmations, and follow-up messages to keep clients informed and their pets' care on track
• Make outbound calls to re-engage lapsed clients and encourage them to schedule appointments
• Greet clients warmly and ensure a positive experience throughout their visit
• Use active listening to gather important medical information and triage inquiries, directing more complex questions to the medical team
• Demonstrate empathy in all interactions, especially when dealing with upset or emotional clients, while maintaining a calm and professional demeanor
• Promote current promotions and campaigns, keeping clients informed about special offers, services, and initiatives
• Update client and patient records in our practice management system with accuracy and efficiency
• Process billing transactions, including credit card payments, digital payments, financing options, and insurance claims
• Maintain organized records of client communications and appointments to streamline operations
• Provide clients with accurate post-visit instructions, including medication schedules and follow-up care
• Help maintain a clean, organized reception area and assist with daily practice operations as needed
• Inform clients about the services offered, preventive care options, and how they can conveniently book appointments online or shop for pet products through our online store

Qualifications

• High school diploma or equivalent work experience required
• Excellent communication skills and a strong desire to provide compassionate, client-focused service
• Prior customer service experience, preferably in a veterinary or healthcare setting
• Basic proficiency with technology, including scheduling software and online communication platforms
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Compensation

$18-$20/hr depending on experience

Working Conditions

• Must be able to work in a fast-paced, dynamic environment.
• Occasional lifting up to 40 pounds independently and physical tasks may be required

Benefits

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well‑well‑? Wait
• Health, dental, vision, life insurance, and mental health resources to support your overall well‑well‑? Wait
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full‑time employees.

At AmeriVet, we’re committed to your growth, development, well‑being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities. Here’s what you can expect when you join our team: Tailored development programs, mentorship, and career pathing to help you achieve your unique goals. Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well‑well‑? Wait Health, dental, vision, life insurance, and mental health resources to support your overall well‑being. Generous paid time off and holidays, because your personal time matters. A supportive, collaborative environment where everyone feels a sense of belonging. Please note: Any Benefits listed above apply to full‑time employees. At AmeriVet, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people‑focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve. At AmeriVet we believe thriving teams build thriving communities. You will have the tools, resources and opportunities to grow your career – no matter where you start.