Customer Service Representative

Phaxis; Davidson (NC); On-site; USD 20,664 - 27,552; Part time

Job summary

A customer service provider is seeking a Customer Service Representative in Davidson, NC. This entry-level position involves handling customer inquiries, processing orders, and ensuring customer satisfaction. Ideal candidates will have strong communication skills and a background in customer service. The role requires no formal education, but experience is preferred. Contract employment with a pay range of $15.00/hr - $20.00/hr is offered.

Responsibilities

• Address customer inquiries quickly and professionally via phone and email.
• Accurately handle and process customer orders.
• Ensure issues are resolved and customers are satisfied through follow-up communication.
• Investigate and resolve customer issues as needed.
• Work with internal teams to handle complex requests.
• Maintain a positive and professional demeanor in all interactions.

Skills

Strong interpersonal and communication skills

Excellent at customer service and problem-solving

Detail-oriented with multitasking and prioritization skills

Basic proficiency in computer applications and email

Education

No formal education required

Preferred: Experience in customer service

Advantageous: Background in retail or healthcare

Job description

Phaxis provided pay range

This range is provided by Phaxis. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$15.00/hr - $20.00/hr

Schedule

Monday-Friday, 9:00 a.m.-6:00 p.m.

Education & Experience

• No formal education required
• Preferred: Experience in customer service
• Advantageous: Background in retail or healthcare

Position Overview

Responsible for providing outstanding support to clients through phone and email. Tasks include handling inquiries, managing orders, and ensuring customer satisfaction through timely follow-ups.

Key Responsibilities

• Address customer inquiries quickly and professionally via phone and email
• Accurately handle and process customer orders
• Ensure issues are resolved and customers are satisfied through follow-up communication
• Investigate and resolve customer issues as needed
• Work with internal teams to handle complex requests
• Maintain a positive and professional demeanor in all interactions

Skills & Qualifications

• Strong interpersonal and communication skills
• Excellent at customer service and problem-solving
• Detail-oriented with multitasking and prioritization skills
• Basic proficiency in computer applications and email

Seniority level

• Entry level

Employment type

• Contract

Job function

• Customer Service
• Industries: Wellness and Fitness Services and Hospitals and Health Care

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