Customer Service Representative

TEKsystems; Damascus (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Dispatcher Rep to join their team in Damascus, Oregon. This fully onsite position offers a long-term opportunity to engage with customers, manage a multi-line phone system, and resolve technical issues related to alarm systems. With a focus on customer satisfaction, you'll build strong relationships while ensuring accuracy in data entry and scheduling. The role comes with competitive pay and a comprehensive benefits package, making it an excellent choice for those with a passion for customer service and problem-solving.

Benefits

Medical, dental & vision insurance

401(k) retirement plan

Life insurance

Paid time off (PTO)

Transportation benefits

Employee Assistance Program

Qualifications

• 3+ years of office experience.
• 3+ years of customer service experience.

Responsibilities

• Manage high volume calls and identify customer needs.
• Schedule installation and service appointments with technicians.

Skills

Office Experience

Customer Service Experience

MS Excel Proficiency

Job description

Job Title: Customer Service Dispatcher Rep

A locally owned company operating within the Greater Portland and Vancouver area is looking to hire a Customer Service Dispatcher Rep to join their team in Damascus, Oregon. This position is a long-term, fully onsite opportunity.

Pay: $23 - $24/hr

Job Description

The Dispatcher/Customer Service role involves managing a multi-line phone system, providing product and service information, and supporting customers in resolving issues with their alarm systems. The role requires troubleshooting and investigating technical problems.

• Manage high volume calls
• Identify customer needs to achieve satisfaction
• Schedule installation and service appointments with multiple technicians
• Assist customers with technical issues over the phone (training provided)
• Build relationships with customers
• Process account cancellations
• Ensure accuracy with data entry

Skills & Qualifications

• 3+ years of office experience
• 3+ years of customer service experience
• Proficiency in MS Excel

Pay and Benefits

The pay range for this position is $23.00 - $24.00/hr. Eligibility requirements apply to some benefits, which may depend on your job classification and length of employment. Benefits are subject to change and may include:

• Medical, dental & vision insurance
• Critical illness, accident, and hospital coverage
• 401(k) retirement plan with pre-tax and Roth options
• Life insurance (voluntary for employees and dependents)
• Short and long-term disability insurance
• Health Savings Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Paid time off (PTO, vacation, sick leave)

Workplace Type

This is a fully onsite position in Damascus, OR.

Application Deadline

Anticipated to close on May 7, 2025.

About TEKsystems

TEKsystems is a leading provider of business and technology services, partnering with over 6,000 customers, including 80% of the Fortune 500 companies across North America, Europe, and Asia. We focus on strategy, design, execution, and operations to deliver business value and positive community impacts. TEKsystems and TEKsystems Global Services are part of Allegis Group. Learn more at TEKsystems.com.

The company is an equal opportunity employer and considers all applications regardless of race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected characteristic.