Pre-Licensed Customer Service Representative - Remote

Lensa; Salem (OR); Remote; USD 35,000 - 50,000; Full time

Job summary

Join a leading company as a Pre-Licensed Customer Service Representative. This remote role offers comprehensive training for the State Insurance Exam and a chance to grow within a supportive environment. Enjoy competitive wages and full benefits while helping customers with their inquiries.

Benefits

Paid Training

Competitive Wages

Full Benefits (Medical, Dental, Vision, 401k, and more)

Paid Time Off

Employee wellness and engagement programs

Qualifications

• Minimum 6 months customer service experience.
• Typing speed of 25 WPM required.

Responsibilities

• Resolve complex consumer issues and advise first-level representatives.
• Assist policyholders with billing questions and policy changes.

Skills

Communication

Problem Solving

Education

High School Diploma or GED

Tools

Windows OS

Job description

Pre-Licensed Customer Service Representative - Remote

Apply now to be among the first 25 applicants for this exciting remote opportunity. Get AI-powered advice on this job and more exclusive features.

Lensa is a leading career site for job seekers at every stage of their career. Our client, Teleperformance USA, is seeking professionals. Apply via Lensa today!

Category: Customer Service/Support

About TP: TP is a global, digital business services company delivering advanced, digitally powered business solutions to help top brands streamline their operations sustainably.

With over 500,000 passionate employees speaking more than 300 languages, our global presence supports communities, clients, and the environment. If you're looking for a career growth opportunity, TP is the place for you! We invest in your future.

We offer a 5-day paid training program to help you prepare for the State Insurance Exam. TP provides trainers, study materials, covers exam costs, and schedules your exam. After passing, we support you in obtaining your license in the 50 states and territories we operate in.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k, and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You: We blend high-tech and high-touch approaches with industry expertise to simplify, accelerate, and secure people's lives. As a customer service representative, you'll handle inquiries and find innovative solutions, working in a collaborative environment. No two days are the same, and you'll have opportunities to grow and realize your potential.

Our Chief Client Officer started her career as an agent at TP, exemplifying the growth opportunities available. Currently, TP can only employ individuals in specific states listed in the original description.

Your Responsibilities

As a Pre-Licensed Representative, you will:

• Resolve complex consumer issues and advise first-level representatives
• Assist policyholders with billing questions and policy changes
• Support policyholders' needs with recommendations and adjustments

Qualifications:

• Minimum 6 months customer service experience
• Over 18 years old
• Typing speed of 25 WPM
• High School Diploma or GED
• Comfort with desktop computer systems
• Strong oral and written communication skills
• Preferred: 6 months Call Center experience
• Logical problem-solving skills
• Availability for various shifts
• Proficiency with Windows OS
• Organizational and prioritization skills

Work From Home Requirements:

• Internet speed of at least 25 Mbps download and 5 Mbps upload
• No packet loss, ping under 50ms, no satellite, mobile hotspots, P2P, or VPN
• Proof of internet speed
• Quiet, clean workspace

Our Culture:

We foster an inclusive environment where employees feel valued, inspired, and supported. We prioritize work-life balance, diversity, and positivity to ensure everyone can bring their best selves to work.

TP is an Equal Opportunity Employer

Additional Details:

• Seniority level: Internship
• Employment type: Full-time
• Job function: Other
• Industries: IT Services and IT Consulting