Customer Service Representative

Thriftbooks; Dallas (TX); Híbrido; USD 17 000 - 24 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical & Vision Insurance

Dental Insurance

401(k) Retirement Plan with Employer-M

Paid Time Off

Annual bonus incentive

Free books

Resumo da oferta

ThriftBooks, the world's largest used book retailer, is seeking a frontline customer service representative in Dallas for a hybrid role. You will engage customers via phone, chat, and email, provide product information, troubleshoot issues, and resolve complaints while documenting interactions in our CRM.

Flexible scheduling, 15.00 per hour, and opportunities for growth are offered. Applicants must reside within 45 minutes of Bishop Arts District and be able to work a rotating schedule including

Qualificações

• Customer-focused and able to engage across channels (phone, chat, email).
• Strong problem-solving and critical thinking required.
• Excellent written and verbal communication skills.
• Ability to listen actively and manage multiple tasks.

Responsabilidades

• Serve as frontline representative of the ThriftBooks brand across support channels.
• Provide product information and troubleshoot issues; resolve complaints.
• Document customer interactions in the CRM and follow up to ensure resolution.
• Educate customers on website/books and policies; maintain high CSAT scores.

Conhecimentos

Customer-centric attitude

Critical thinking

Problem-solving

Excellent communication

Active listening

Call center experience

Online chat experience

Multi-tasking

Attendance

Tech proficiency

CRM familiarity

Microsoft Office

Teams/Outlook

Independent work

Ferramentas

CRM systems

Microsoft Office

Teams

Outlook

Descrição da oferta de emprego

ThriftBooks is the world's largest used book retailer! We believe in a workplace where respect for our employees matters, where promoting from within is how we grow, and where safety comes first in all our decisions and planning. At ThriftBooks, your work will help get inexpensive books into the hands of people who need them instead of going into landfill. We strive to create a friendly work environment with high standards of performance and rewards for excellence. We started out small and remember that encouraging people to do their best is how we expanded to our current scale.If you want to learn about the intersection of technology, innovation, and good old-fashioned teamwork, we might be a good fit for you. Wherever you start in the company, our hope is that is a launching point to higher achievement. At ThriftBooks, your success is up to you.WHAT YOU'LL DOServe as the frontline representative of the ThriftBooks brandEngage with customers across various support channels such as phone, chat, and emailPromptly provide product information, troubleshoot issues, recommend products/services, and resolve complaintsDocument customer interactions and maintain accurate records in the CRM systemFollow-up with customers to ensure their issues are resolved satisfactorilyEducate customers on the use of our website and booksAdhere to company policies and procedures for customer serviceMaintain a high level of Customer Satisfaction and quality scoresLOCATIONThis is a hybrid, work-from-home and in-person 2-3 days a week position located in Dallas, TX. Applicants must reside within 45 minutes driving distance of Bishop Arts District, Dallas, TX (75211).ThriftBooks supplies all technical equipment (laptop, mouse, monitor, etc) but the Candidate must be able to provide reliable, stable high-speed internet service with ethernet connectivity.WHY YOU'LL LOVE IT HERE$15.00 per hourFlexible schedulingEarn Paid Time Off at Accrual Rate of 15-days per year6 Paid Holidays per calendar yearMedical & Vision InsuranceDental Insurance401(k) Retirement Plan with Employer MatchCompany paid STD/LTDCompany paid Life InsuranceAnnual bonus incentiveProfessional development & growth opportunitiesWork with nice, fun peopleFREE BOOKS!POSITION TYPE/EXPECTED HOURSFull-time positions only. Successful applicants must be willing to work a rotating schedule, including early morning, afternoon, evening AND weekends. Weekend shift(s) are required for this position. This role offers a hybrid work environment, combining on-site and remote work throughout the week. We require open availability as we are a 24/7 contact center, but we make every effort to accommodate preferred schedules based on business needs.Applicants must be legally authorized to work in the United States. ThriftBooks is unable to provide employment visa sponsorship at this time. All candidates must be willing to authorize a pre-employment background check. All applicants agree to ThriftBooks' Privacy Notice for Employment-Related Personal Data: https://www.thriftbooks.com/s/employment-privacy-notice/ThriftBooks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment where all applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by applicable law. #COR80WHAT YOU'LL BRINGCustomer-centric attitudeCritical thinking and problem-solving skillsExcellent communication skills, both written and verbalActive listening skills2+ years of call center experience2+ years of online customer service chat experienceAbility to multi-task, set priorities and manage time effectivelyExcellent AttendanceExperience in the use and application of the most current technologies and products used in the industryPhysically able to work 8 hours a day, sitting at a computer, typing, answering emails, phone calls, and live chatsAbility to share your knowledge and love for booksAbility to set up and troubleshoot equipment, independentlyA strong ability to work between multiple screens and open computer windows to answer questions while on the phone/chat and Microsoft Teams.Ability to work autonomously in a goal-or-paced, self-motivated team environmentWorking knowledge of Microsoft Office, Teams, and Outlook. Proficient in various CRM systemsBring a positive and respectful attitude every day, while working independently and as a part of a team