Customer Service Representative

Insight Global; Dallas (TX); On-site; USD 38,000 - 48,000; Full time

Job summary

Insight Global is seeking a Customer Service Representative for a leading medical device client. You will be the primary point of contact for patients, handling orders, deliveries, and product inquiries while documenting interactions in the CRM.

The role requires strong communication, problem-solving, and organizational skills, with experience in Salesforce CRM and bilingual capability. Join a team dedicated to patient care and collaborative resolution across internal departments.

Qualifications

• 2+ years of patient-facing customer support experience over the phone.
• Experience documenting and managing cases within a CRM system.
• Strong problem-solving and critical-thinking skills.
• Outgoing, customer-focused personality with excellent communication skills.
• Salesforce CRM experience.
• Bilingual.
• Customer service experience within a medical device company.

Responsibilities

• Answer incoming calls on the company customer support line.
• Assist patients with order support, delivery inquiries, and product-related questions.
• Document customer interactions and cases within the CRM system.
• Troubleshoot and resolve customer concerns while providing exceptional service.
• Coordinate with internal departments to ensure timely issue resolution.
• Maintain accurate records of customer communications and follow-up activities.
• Support a positive customer experience throughout the patient journey.

Skills

Patient-facing support

Communication skills

Problem-solving

Tools

Salesforce CRM

Job description

Job Description

Day-to-Day:

• Answer incoming calls on the company customer support line
• Assist patients with order support, delivery inquiries, and product-related questions
• Document customer interactions and cases within the CRM system
• Troubleshoot and resolve customer concerns while providing exceptional service
• Coordinate with internal departments to ensure timely issue resolution
• Maintain accurate records of customer communications and follow-up activities
• Support a positive customer experience throughout the patient journey

Job Description:

Insight Global is seeking a Customer Service Representative for a leading medical device client. This individual will serve as a primary point of contact for patients, providing support regarding product orders, deliveries, and general product inquiries. The ideal candidate is customer-focused, highly organized, and passionate about helping others. They will work closely with multiple internal teams to ensure customers receive timely and accurate assistance while documenting all interactions within a CRM system. This is an excellent opportunity for someone with strong communication skills, a problem-solving mindset, and a desire to make a meaningful impact within the healthcare industry.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• 2+ years of patient-facing customer support experience over the phone
• Experience documenting and managing cases within a CRM system
• Strong problem-solving and critical-thinking skills
• Outgoing, customer-focused personality with excellent communication skills
• Salesforce CRM experience
• Bilingual
• Customer service experience within a medical device company