Customer Service Representative

Recovery Monitoring Solutions LLC; Dallas (TX); On-site; USD 48,000 - 64,000; Full time

Job summary

Recovery Monitoring Solutions LLC is seeking an on-site coordinator to supervise the GPS Central Monitoring Center and deliver technical assistance. You will schedule installations, manage communications, create customer accounts, and provide case management for assigned territories.

The role requires strong customer service and communication skills, proficiency with Microsoft Office, and the ability to pass a background check and drug screen. Face-to-face client interaction is part of the job.

Qualifications

• Customer service experience required.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and G Suite.
• Ability to pass a background check and drug screen.

Responsibilities

• Oversee GPS Central Monitoring Center operations.
• Schedule orientation and installation appointments for new referrals.
• Manage daily communications and equipment alerts and maintenance.
• Create customer accounts and process payments.
• Deliver reports on completion, non-compliance, and payments to supervising agencies.
• Interact face to face with clients (DWI offenders, GPS bracelet holders).
• Perform installations, removals, and basic maintenance of equipment.

Skills

Customer service

Verbal communication

Interpersonal skills

Data entry

Scheduling

Problem solving

Tools

Microsoft Office

G Suite

Job description

Duties include the provision of general oversight and supervision for the GPS Central Monitoring Center, delivery of technical assistance to company staff and governmental agencies, and overall administration of the GPS/RF monitoring program. Works under general supervision while exercising independent decision-making authority.ESSENTIAL FUNCTIONS:o Schedules orientation and installation appointments for all new referralso Manages daily communication and equipment alerts and maintenance itemso Creates individual customer accounts and tracks participant as well as taking paymentso Delivers participant completion, non-compliance, and payment reports to the appropriate supervising agencieso Will have face to face contact with clients (DWI offenders, sex offenders for GPS bracelets)o Perform general maintenance on electronic monitoring equipmento Provide case management to an assigned territoryo Performs installations, removals and basic maintenance of breath alcohol testing equipment (we will train and certify).o Other duties as assigned.o Customer service experienceo Strong verbal and communication skills and excellent interpersonal skillso Proficiency with Microsoft Office and other basic computer functionso Ability to pass a background check and drug screeningo Perform data entryo Proficient with Microsoft Office Suite and G Suite.o Effective verbal and written communication skills required.o Clear criminal background preferred