Customer Service Representative

KPS Global; Cumming (GA); On-site; USD 32,000 - 52,000; Full time

Job summary

KPS Global is seeking a Customer Service Representative to generate accurate quotes and communicate product availability and pricing to customers. You will interpret customer specifications, process order changes, and provide shipping options and lead times to ensure superior service across multiple markets.

Join a legacy company with 75+ years in insulated panel systems, supporting food retail, industrial, and scientific sectors from our Conyers, GA region.

Qualifications

• Customer service oriented
• Strong communication skills
• Accurate data interpretation and entry

Responsibilities

• Developing quote data for customers including walk-ins containing structural steel, buyouts, installs, and refrigeration
• Interpreting customer specifications
• Processing customer requests for order changes or corrections
• Providing customers with information regarding shipping options and lead times
• Providing customers with appropriate product availability and pricing

Skills

Customer service

Communication

Attention to detail

Job description

KPS Global® is the largest provider of insulated panel systems for custom walk-ins to the convenience store, supermarket and warehouse club markets. We also manufacture custom enclosures for controlled environments for the scientific and industrial markets.

Setting the industry standard for more than 75 years, with knowledgeable experts who work with customers to develop custom cold storage solutions for a wide range of industries including food retail, industrial and scientific markets.
KPSG is headquartered in Fort Worth, Texas with five manufacturing locations in Fort Worth, TX; Piney Flats, TN; Conyers, GA, San Dimas, CA and Goodyear, AZ.

KPS Global believes in people who drive positive change. We value outstanding people who are deeply committed to providing innovative, high-quality service to customers from coast to coast. As a member of the KPSG team, you will be part of an exciting and modern company culture where you will enjoy professional growth and benefit from an environment where creativity, innovation and hard work are rewarded.

KPS Global is a privately held company, owned by the Viessmann Generations Group, with more than 850 employees.

The Customer Service Representative is responsible for providing accurate quote data per customer specifications. This role allows KPS Global to provide superior service to customers.

Major Responsibilities

• Developing quote data for customers including walk-ins containing structural steel, buyouts, installs, and refrigeration
• Interpreting customer specifications
• Processing customer requests for order changes or corrections
• Providing customers with information regarding shipping options and lead times
• Providing customers with appropriate product availability and pricing