Sr Field Engineer

Traylor Bros. Inc.; Conyers (GA); On-site; USD 52,000 - 76,000; Full time

Job summary

KPS Global is seeking a Traveling Maintenance Field Service Technician to join Aftermarket Services. The role focuses on warranty repair for walk-in coolers and freezers, plus field support across multiple locations.

A strong background in carpentry, electrical, and refrigeration is preferred, with 100% travel and a company truck provided. Ideal candidates communicate professionally with customers, perform site measurements, and help quote projects while upholding safety standards in varied

Qualifications

• High School Diploma or equivalent.
• Experience in warranty repair services and field work.
• Ability to communicate professionally with customers in the field.

Responsibilities

• Perform warranty repair and service for walk-in coolers and freezers.
• Communicate with customers in the field and take emergency calls.
• Capture field measurements and photos for quotes and repairs.
• Promote KPS Global products and services in the field.
• Ensure safe working environments during on-site service.

Skills

Warranty repair

Customer communication

Emergency calls handling

Safety in field work

Field measurements/photos for quotes

Product and service promotion

Education

High School Diploma

Tools

Laptop

Smartphone

Hand and electronic tools

Job description

KPS Global (KPSG) is the North American industry leader in the manufacture, production, and installation of Walk-in Coolers and Freezers. KPSG's end-product serves many channels within the retail food market as well as industrial applications. KPSG is based in Fort Worth, Texas with Engineering activities centralized in the Fort Worth facility (along with Finance, Human Resources, Customer Operations, Sales, and Installation Services), supporting product manufacturing in four additional locations: Piney Flats, TN; Conyers, GA; Goodyear, AZ; and San Dimas, CA.

KPS Global values its outstanding people who are deeply committed to providing innovative, high-quality service to clients from coast-to-coast. As a member of the KPS team, you'll be part of an exciting and modern company culture where you will enjoy professional flexibility and benefit from an environment where creativity, innovation, and hard work are rewarded.

KPS Global is looking for a traveling Maintenance Field Service Technician to join our Aftermarket Services department.

The Maintenance Field Service Tech provides technical service and warranty repair assistance for walk-in coolers and freezers and plays a big part in KPS Global's ability to offer excellent service to customers.

KPSG is growing rapidly and we need people in several locations throughout the country to support our customer base.

This role requires 100% travel to serve our customer base. The ideal candidate will have experience in carpentry, electrical, and refrigeration.

Required Skills

• Performing and assisting with warranty repair service of walk-in coolers and freezers
• Communicating with customers in the field
• Taking emergency customer calls
• Ensuring a safe working environment
• Taking field measurements and photos for inside sales to use for quoting projects and repairs
• Promoting products and services in the field

Required Experience

• High School Diploma
• 1 - 3 years of industry experience; 2 - 3 years of field experience preferred
• Working knowledge of laptop, smart phone, small hand and electronic tools
• Advanced carpentry skills and basic knowledge of refrigeration systems, including troubleshooting skills
• Ability to professionally communicate with customers and effectively capture requirements
• Must be able to lift up to 50 lbs
• Must be comfortable standing, climbing, and walking for the majority of the time on-site
• Must be comfortable walking in air-conditioned and non air-conditioned areas
• 100% travel required
  • 80% of travel is within driving distance
  • 20% of travel you will fly to customer locations
  • Company truck is provided
  • Travel card is provided

Qualifications: Required Skills:

• Performing and assisting with warranty repair service of walk-in coolers and freezers
• Communicating with customers in the field
• Taking emergency customer calls
• Ensuring a safe working environment
• Taking field measurements and photos for inside sales to use for quoting projects and repairs
• Promoting products and services in the field