Customer Service Representative

KPS Global, LLC; Cumming (GA); On-site; USD 21,000 - 30,000; Full time

Job summary

KPS Global is seeking a Customer Service Representative to generate quote data, interpret customer specifications, and process order changes for walk-ins and installations. You will provide accurate shipping options, lead times, and pricing to clients.

Ideal candidates have a High School Diploma (preferred), 1–3 years of related experience, strong MS Office skills, and proficient interpersonal and math abilities to thrive in a fast-paced environment.

Qualifications

• High School Diploma preferred.
• 1–3 years of related experience.
• Intermediate MS Office skills and an ability to use general office equipment.
• Ability to understand and apply basic math principles.
• Excellent interpersonal, written, and verbal communication skills.
• Ability to work in a fast-paced environment and remain detail-oriented and organized.

Responsibilities

• Developing quote data for customers including walk-ins containing structural steel, buyouts, installs, and refrigeration
• Interpreting customer specifications
• Processing customer requests for order changes or corrections
• Providing customers with information regarding shipping options and lead times
• Providing customers with appropriate product availability and pricing

Skills

Interpersonal communication

Written communication

Verbal communication

Math principles

Detail orientation

Fast-paced work

Education

High School Diploma preferred

Tools

MS Office

General office equipment

Job description

KPS Global® is the largest provider of insulated panel systems for custom walk-ins to the convenience store, supermarket and warehouse club markets. We also manufacture custom enclosures for controlled environments for the scientific and industrial markets.

Setting the industry standard for more than 75 years, with knowledgeable experts who work with customers to develop custom cold storage solutions for a wide range of industries including food retail, industrial and scientific markets. KPSG is headquartered in Fort Worth, Texas with five manufacturing locations in Fort Worth, TX; Piney Flats, TN; Conyers, GA, San Dimas, CA and Goodyear, AZ.

KPS Global believes in people who drive positive change. We value outstanding people who are deeply committed to providing innovative, high-quality service to customers from coast to coast. As a member of the KPSG team, you will be part of an exciting and modern company culture where you will enjoy professional growth and benefit from an environment where creativity, innovation and hard work are rewarded.

KPS Global is a privately held company, owned by the Viessmann Generations Group, with more than 850 employees.

The Customer Service Representative is responsible for providing accurate quote data per customer specifications. This role allows KPS Global to provide superior service to customers.

Major Responsibilities

• Developing quote data for customers including walk-ins containing structural steel, buyouts, installs, and refrigeration
• Interpreting customer specifications
• Processing customer requests for order changes or corrections
• Providing customers with information regarding shipping options and lead times
• Providing customers with appropriate product availability and pricing

Required Skills

Required Skills, Experience, Education & Certifications Items listed are required unless “preferred” is indicated

• High School Diploma preferred
• 1 – 3 years of related experience
• Intermediate MS Office skills and an ability to use general office equipment
• Ability to understand and apply basic math principles
• Excellent interpersonal, written, and verbal communication skills
• Ability to work in a fast-paced environment and remain detail-oriented and organized

Required Experience

Qualifications: Required Skills, Experience, Education & Certifications Items listed are required unless “preferred” is indicated

• High School Diploma preferred
• 1 – 3 years of related experience
• Intermediate MS Office skills and an ability to use general office equipment
• Ability to understand and apply basic math principles
• Excellent interpersonal, written, and verbal communication skills
• Ability to work in a fast-paced environment and remain detail-oriented and organized