Customer Service Representative

culligan-careers; Crystal Lake (IL); On-site; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

401(k) match

Medical Insurance (company-paid)

Dental & Vision Insurance

Life Insurance (optional buy-up)

Flexible Spending Program

Employee discounts

Employee Assistance Program

Referral program

Paid Time Off

Professional development assistance

Opportunities for advancement

Onboarding Program

Job summary

U.S. Water Culligan Group is seeking a Customer Service Representative for our in-office team. You will support daily office operations, assist customers, and help with scheduling, billing, and communications in a fast-paced environment.

The role offers full benefits, opportunities for advancement, and ongoing training to grow your skills and earnings potential.

Qualifications

• Proven customer service skills with the ability to help customers effectively.
• Strong organizational and detail orientation to manage multiple tasks.
• Excellent verbal and written communication in a fast-paced office environment.
• Familiarity with CRM tools and data entry processes is a plus.
• Ability to schedule appointments and manage billing/invoicing tasks.

Responsibilities

• Organize and dispatch service and delivery calls.
• Handle incoming calls and walk-ins to resolve issues and provide service.
• Coordinate in-home appointments and installations with Sales.
• Assist with inventory management and control.
• Prepare reports on cash flow, billing, sales, and service operations.
• Make proactive collections calls and support revenue-generating activities.

Skills

Customer service

Organizational skills

Communication skills

Multi-tasking

CRM experience

Data entry

Scheduling

Excel

Education

No college degree required

Tools

CRM software

Excel

Data entry systems

Job description

Are you organized, customer-focused, and ready to grow your skills in an office environment? Join U.S. Water Culligan Group, one of the largest Culligan franchisees in North America, and work for a brand recognized worldwide for quality, service, and innovation.

This is your chance to work in office administration and customer service for a respected industry leader, offering best-in-class products, a supportive team, and a workplace where your ideas and contributions truly matter.

We provide competitive compensation, a great benefits package, and ongoing training and development to help you succeed long-term.

WHAT WE OFFER

As a Culligan Customer Service Representative, you’ll have the opportunity to watch both your career and earnings potential take off.

Why Choose Culligan?

• Big company with a small-company feel
• Hourly wage + lead fees
• Commission and Monthly bonus opportunities
• Full benefits package after the 1st of the month following 60 days of employment

Our Benefits Include:

• 401(k) plans with company match
• Company-paid portion of Medical Insurance; Dental & Vision Insurance Available
• Company-paid Life Insurance (optional buy-up available)
• Flexible Spending Programs
• Employee discounts
• Employee Assistance Program
• Referral program
• Paid Time Off
• Professional development assistance
• Opportunities for advancement
• Onboarding Program

Requirements

We Are Looking for Candidates Who:

• Excel in customer service and enjoy helping people
• Are organized, detail-oriented, and able to manage multiple tasks at once
• Communicate clearly and professionally—both verbally and in writing
• Are comfortable working in a fast‑paced office environment
• Can handle customer concerns with patience, empathy, and problem-solving
• Are dependable, self‑motivated, and able to work independently as well as on a team
• Have basic computer skills (email, scheduling, data entry; CRM experience a plus)
• Can maintain accuracy while handling scheduling, billing, and administrative tasks
• Are comfortable making outbound calls for collections or customer follow‑up
• Are eager to learn, take direction well, and grow their skills through training
• Have previous customer service or office administration experience
• Do not need a college degree

Schedule

• 8-hour shift
• Monday–Friday schedule
• In‑person office setting

PRIMARY JOB RESPONSIBILITIES (A Day in the Life)

In this key role, you will support daily office operations and deliver exceptional customer service by:

• Organizing and dispatching service and delivery calls
• Handling incoming customer calls and walk‑ins; resolving issues and delivering outstanding service
• Coordinating in‑home appointments and installations with the Sales department
• Assisting with inventory management and control
• Preparing reports related to cash flow, billing, sales, and service operations
• Making proactive customer calls for past‑due collections and other revenue‑generating activities
• Supporting dealership operations through strong communication and administrative accuracy
• Participating in formal training designed to support your long‑term career growth

ABOUT US

U.S. Water Culligan Group is one of the largest Culligan franchisees in North America, serving families and businesses with industry‑leading water conditioning equipment across 13 locations.

Culligan is a global leader in water quality solutions with:

• 89 years of innovation and product excellence
• The Good Housekeeping Seal
• Consumer Digest “Best Buy” ratings
• The iconic “Hey Culligan Man!” recognition
• Industry‑leading training, service, and support

This is your opportunity to work in a respected trade, represent a trusted brand, and build a stable, high‑earning career in a growing industry.