Customer Service Representative

culligan-careers; Chantilly (VA); On-site; USD 20,664 - 30,307; Full time

Benefits offered by this job

401(k) plans with company match

Company-paid medical insurance

Dental & Vision insurance

Life insurance (optional buy-up)

Flexible Spending Programs

Employee discounts

Employee Assistance Program

Referral program

Paid Time Off

Professional development assistance

Opportunities for advancement

Onboarding Program

Job summary

U.S. Water Culligan Group is seeking a Customer Service Representative to support daily office operations and deliver exceptional service in a fast-paced environment. You will handle calls, scheduling, billing, and coordination with the Sales team.

The role offers in-person work, opportunities for advancement, and a comprehensive benefits package as part of a respected industry leader.

Qualifications

• Experience in customer service or office administration.
• Ability to stay organized and manage multiple tasks simultaneously.
• Clear verbal and written communication skills.

Responsibilities

• Organize and dispatch service and delivery calls.
• Handle incoming calls and walk-ins; resolve issues and provide outstanding service.
• Coordinate in-home appointments and installations with Sales.
• Assist with inventory management and data reporting.

Skills

Customer service

Organization

Communication

CRM experience

Tools

CRM software

Microsoft Excel

Job description

Are you organized, customer-focused, and ready to grow your skills in an office environment?

Join U.S. Water Culligan Group, one of the largest Culligan franchisees in North America, and work for a brand recognized worldwide for quality, service, and innovation.

This is your chance to work in office administration and customer service for a respected industry leader, offering best-in-class products, a supportive team, and a workplace where your ideas and contributions truly matter.

We provide competitive compensation, a great benefits package, and ongoing training and development to help you succeed long-term.

WHAT WE OFFER

As a Culligan Customer Service Representative, you’ll have the opportunity to watch both your career and earnings potential take off.

Why Choose Culligan?

• Big company with a small-company feel
• Hourly wage + lead fees
• Commission and Monthly bonus opportunities
• Full benefits package after the 1st of the month following 60 days of employment

Our Benefits Include:

• 401(k) plans with company match
• Company-paid portion of Medical Insurance; Dental & Vision Insurance Available
• Company-paid Life Insurance (optional buy-up available)
• Flexible Spending Programs
• Employee discounts
• Employee Assistance Program
• Referral program
• Paid Time Off
• Professional development assistance
• Opportunities for advancement
• Onboarding Program

Requirements

We Are Looking for Candidates Who:

• Excel in customer service and enjoy helping people
• Are organized, detail-oriented, and able to manage multiple tasks at once
• Communicate clearly and professionally - both verbally and in writing
• Are comfortable working in a fast-paced office environment
• Can handle customer concerns with patience, empathy, and problem-solving
• Are dependable, self-motivated, and able to work independently as well as on a team
• Have basic computer skills (email, scheduling, data entry; CRM experience a plus)
• Can maintain accuracy while handling scheduling, billing, and administrative tasks
• Are comfortable making outbound calls for collections or customer follow-up
• Are eager to learn, take direction well, and grow their skills through training
• Have previous customer service or office administration experience
• Do not need a college degree

Schedule

• 8-hour shift
• Monday-Friday schedule
• In-person office setting

PRIMARY JOB RESPONSIBILITIES (A Day in the Life)

In this key role, you will support daily office operations and deliver exceptional customer service by:

• Organizing and dispatching service and delivery calls
• Handling incoming customer calls and walk-ins; resolving issues and delivering outstanding service
• Coordinating in-home appointments and installations with the Sales department
• Assisting with inventory management and control
• Preparing reports related to cash flow, billing, sales, and service operations
• Making proactive customer calls for past-due collections and other revenue-generating activities
• Supporting dealership operations through strong communication and administrative accuracy
• Participating in formal training designed to support your long-term career

ABOUT US

U.S. Water Culligan Group is one of the largest Culligan franchisees in North America, serving families and businesses with industry-leading water conditioning equipment across 13 locations.

Culligan is a global leader in water quality solutions with:

• 89 years of innovation and product excellence
• The Good Housekeeping Seal
• Consumer Digest "Best Buy" ratings
• The iconic "Hey Culligan Man!" recognition
• Industry-leading training, service, and support

This is your opportunity to work in a respected trade, represent a trusted brand, and build a stable, high-earning career in a growing industry.