Customer Service Representative

Q5 Connections; Kalamazoo (MI); On-site; Full time

Job summary

A customer service company is seeking a Customer Service Representative in Kalamazoo, Michigan. This role involves being a liaison to resolve customer problems effectively and maintain high satisfaction. The ideal candidate will have experience in customer service, excellent communication skills, and the ability to manage multiple tasks. The position requires a positive demeanor and a commitment to providing exceptional service. Candidates must be authorized to work in the United States.

Qualifications

• Previous experience in customer service, sales, or related fields.
• Ability to build rapport with clients.
• Positive and professional demeanor.

Responsibilities

• Handle customer inquiries and complaints.
• Provide information about the products and services.
• Document and update customer records based on interactions.

Skills

Customer service experience

Communication skills

Problem-solving

Multitasking

Job description

About the job Customer Service Representative

We are seeking a Customer Service Agent to join our team! A customer service representative will act as a liaison and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The best CSRs are genuinely excited to help customers. They're patient, empathetic, and passionately communicative. They are confident at troubleshooting and investigate if they don't have enough information to resolve customer complaints. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.

Responsibilities

• Handle customer inquiries and complaints
• Provide information about the products and services
• Troubleshoot and resolve product issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Manage large amounts of incoming calls
• Follow communication procedures, guidelines, and policies
• Take the extra mile to engage customers

Qualifications

• Previous experience in customer service, sales, or other related fields
• Ability to build rapport with clients
• Ability to work at least 15 hours minimum per week
• Ability to prioritize and multitask
• Positive and professional demeanor
• Excellent written and verbal communication skills

This position is currently only open for individuals authorized to work in the United States.