Customer Service Representative

monsterenergy; Corona (CA); On-site; USD 23,000 - 32,000; Full time

Job summary

Monster Energy is seeking a Customer Operations Representative to manage the end-to-end order lifecycle for finished goods. You will ensure accurate SAP processing and serve as a liaison between customers, sales, supply chain, and logistics to drive exceptional service and operational efficiency.

The role emphasizes order accuracy, proactive communication, and issue resolution, with opportunities to contribute to continuous improvement and reporting across teams.

Qualifications

• Bachelor's degree in Communications, Supply Chain, or related field.
• 1-3 years of experience in Customer Service.
• 1-3 years of experience in Supply Chain Operations.
• Proficient in Microsoft Office Suite; SAP experience preferred.

Responsibilities

• Enter, validate, and maintain customer orders in SAP; ensure pricing, quantities, and delivery dates are correct.
• Coordinate with Sales, Supply Chain, and Logistics to resolve order issues.
• Provide proactive communication on delays or changes to customers.
• Investigate and resolve discrepancies or complaints to ensure customer satisfaction.
• Prepare reports for internal stakeholders and support process improvements.

Skills

Customer service

Supply chain operations

Education

Bachelor's Degree in Communications, Supply Chain, or related field

Tools

SAP

Microsoft Office Suite

Job description

About Monster Energy:

Forget about blending in. That's not our style. We're the risk takers, the trailblazers, the gamechangers. We're not perfect and we don't pretend to be. We're raw, unfiltered, and a bit unconventional. Our drive is just like our athletes, unrivaled. The power is in your hands to define what success looks like and where you want to take your career. It's not just about what we do, but about who we become along the way. We are much more than a brand here. We are a way of life, a mindset. Join us.

A Day in the Life:

In the position of Customer Operations Representative, you will be responsible for managing the end-to-end order lifecycle for finished goods, ensuring accurate and timely processing in SAP. Serve as a key liaison between customers, sales, supply chain, and logistics teams to deliver exceptional service and operational efficiency.

The Impact You'll Make:

• Order Lifecycle Management in SAP - Enter, validate, and maintain customer orders in SAP. Ensure pricing, quantities, and delivery dates are accurate.


• Cross-Functional Coordination - Collaborate with Sales, Supply Chain, and Logistics to resolve order issues.


• Communicate proactively on delays or changes.


• Customer Communication and Issue Resolution - Provide timely updates to customers on order status. Investigate and resolve discrepancies or complaints.


• Reporting - Prepare reports for internal stakeholders.


• Continuous Improvement and Process Support - Participate in projects to improve order management processes.

Who You Are:

• Prefer a Bachelor's Degree in the field of Communications, Supply Chain, or related field of study.


• 1-3 years of experience in Customer Service


• 1-3 years of experience in Supply Chain Operations


• Proficient in Microsoft Office Suite. SAP experience preferred.

Monster Energy provides competitive total compensation. The estimated hourly pay range for this position is listed below. Actual compensation may vary based on skills, qualifications, experience, and work location.

Pay Range

$17 - $23 USD

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For United States applicants:

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