Emergency Svcs Rep

University of Maryland Medical System Corporation; Baltimore (MD); On-site; USD 25,000 - 30,000; Part time

Job summary

University of Maryland Medical System Corporation is seeking an Emergency Services Representative for a part-time position in the emergency department. You will greet patients, coordinate among families and clinicians, and manage registration and documentation to ensure smooth patient flow.

The role emphasizes strong communication, calmness under pressure, and attention to detail while supporting staff with administrative tasks in a high-stress environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to remain calm and composed in high-pressure situations.
• Strong organizational skills and attention to detail.
• Flexibility to work part-time hours including evenings, nights, weekends and holidays.

Responsibilities

• Greet and assist patients and visitors in the emergency room with professionalism and empathy.
• Coordinate communication between patients, families, and healthcare providers to facilitate smooth patient flow.
• Manage patient registration and documentation accurately and promptly.
• Assist in triaging non-clinical needs and directing patients to appropriate services.
• Maintain confidentiality and adhere to all hospital policies and procedures.
• Support emergency room staff with administrative tasks as needed.

Skills

Communication

Interpersonal skills

Calm under pressure

Organizational skills

Flexibility

Job description

Job Requirements

• Job Title: Emergency Services Representative (ESR)
• Job Type: Part Time

Job Description

We are seeking a dedicated and compassionate Emergency Services Representative (ESR) to join our team on a part-time basis. The ESR will serve as a critical point of contact in the emergency room, providing support to patients, families, and medical staff to ensure efficient and effective emergency care delivery.

Key Responsibilities

• Greet and assist patients and visitors in the emergency room with professionalism and empathy.
• Coordinate communication between patients, families, and healthcare providers to facilitate smooth patient flow.
• Manage patient registration and documentation accurately and promptly.
• Assist in triaging non-clinical needs and directing patients to appropriate services.
• Maintain confidentiality and adhere to all hospital policies and procedures.
• Support emergency room staff with administrative tasks as needed.

Qualifications

• Previous experience in a healthcare or emergency services environment preferred.
• Excellent communication and interpersonal skills.
• Ability to remain calm and composed in high-pressure situations.
• Strong organizational skills and attention to detail.
• Flexibility to work part-time hours, including evenings, nights, weekends, and holidays as required.

Join our team and contribute to delivering exceptional emergency care with compassion and efficiency.