Customer Service Representative

Sunrise Systems, Inc.; Columbia (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to enhance customer experiences through professionalism and knowledge of products. This role involves addressing inquiries, retaining policyholders, and providing solutions to service issues. Join a dynamic team where your contributions will directly impact customer satisfaction and loyalty. If you thrive in a fast-paced environment and enjoy helping others, this opportunity is perfect for you. Embrace the chance to grow professionally while making a difference in the lives of customers.

Qualifications

• 2-5 years experience in customer service or related field.
• Ability to retain policyholders and sell value of services.

Responsibilities

• Address customer inquiries and concerns effectively.
• Assist customers with claims and service issues via calls.

Skills

Customer Service

Problem Solving

Critical Thinking

Communication

Education

High School Diploma

Bachelor's Degree

Job description

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Job Title: Customer Service Representative

Duration: 06+ months Contract on W2 (possible extension based on performance)

Location: Columbia, SC 29210

Position: Onsite (TEMP TO PERM)

Schedule: 5 days in office , 8:30am-7:00pm EST- timeframe. Monday-Friday

Job Description:

JOB SUMMARY

Often the first point of contact for customers, the Loyalty Services Specialist is responsible for addressing customer service concerns, inquiries and activities. The Loyalty Services Specialist is responsible for retention and selling the value of Combined products and services. As a Loyalty Services Specialist, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined's products and systems.

RESPONSIBILITIES

? Prior working knowledge of product information of Combined products and services.

? Provides routine information and support to Designated Customers such as Worksite, client Workplace, Core Policyholders and other lines of business administered by client.

? Ability to sell the value and retain policyholders

? Services customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products, benefits and/or solving service and claims issues.

? Assists in the collection of current and past due premiums and may support additional call domains such as Claim Inquiry, Policyholder/Policy administration, billing/payments, or Agent servicing on a as needed basis.

? Ability to service 90% of calls independently, using the tools and resources acquired in training and continued experience.

? Collects, documents and enters data from and into multiple applications.

? Provides instructions and set expectations for policyholders.

? Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work and other KPI's.

? Exhibits and practices the Organization's Common Purposes and Shared Traits.

? Understands organizational objectives, supports process improvements, and provides feedback to leadership.

? Willingness to perform other duties as assigned.

? Expected to be able work various shifts within 7:30 a.m. ? 6:00 p.m. CDT timeframe.

COMPETENCIES

? Problem Solving: Takes an organized and logical approach to thinking through problems and complex issues. Simplifies complexity by breaking down issues into manageable parts. Looks beyond the obvious to get at root causes. Develops insight into problems, issues and situation.

? Continuous Learning: Demonstrates a desire and capacity to expand expertise, develop new skills and grow professionally. Seeks and takes ownership of opportunities to learn, acquire new knowledge and deepen technical expertise. Takes advantage of formal and informal developmental opportunities. Takes on challenging work assignments that lead to professional growth

? Initiative: Willingly does more than is required or expected in the job. Meets objectives on time with minimal supervision. Eager and willing to go the extra mile in terms of time and effort. Is self-motivated and seizes opportunities to make a difference.

? Adaptability: Ability to re-direct personal efforts in response to changing circumstances. Is receptive to new ideas and new ways of doing things. Effectively prioritizes according to competing demands and shifting objectives. Can navigate through uncertainty and knows when to change course

? Results Orientation: Effectively executes on plans, drives for results and takes accountability for outcomes. Perseveres and does not give up easily in challenging situations. Recognizes and capitalizes on opportunities. Takes full accountability for achieving (or failing to achieve) desired results

? Values Orientation: Upholds and models Chubb values and always does the right thing for the company, colleagues and customers. Is direct truthful and trusted by others. Acts as a team player. Acts ethically and maintains a high level of professional integrity. Fosters high collaboration within own team and across the company; constantly acts and thinks "One Chubb?

SKILLS

? Prior working knowledge of product information of Combined products and services

? Provide a needs analysis assessment for what a policyholder may need

? Ability to partner with others to resolve issues resulting in service or claim related issues

? Ability to utilize critical thinking skills

EDUCATION AND EXPERIENCE

? High School Required; Bachelor's Degree preferred

? 2-5 years at Combined with knowledge of claims processes

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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