Customer Service Representative

Priority Dispatch Corp.; Clinton Charter Township (MI); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading technology company in Clinton Township, MI, is seeking a customer service representative to engage with residential and commercial customers. The ideal candidate will deliver excellent service, handle high call volumes, and maintain accuracy in administrative tasks. Join the team at Priority Dispatch Corp. to contribute to exceptional customer experiences.

Qualifications

• Minimum 2 years customer service experience in a high-volume call center.
• Strong interpersonal, verbal, and written communication skills.
• Ability to work under pressure and in a fast-paced environment.

Responsibilities

• Answer 200-300+ phone calls daily.
• Handles in-bound sales calls and customer inquiries.
• Input orders into database while ensuring accuracy.

Skills

Communication Skills

Problem Solving

Detail Orientation

Time Management

Tools

Microsoft Office Suite

Multi-line Phone Systems

Job description

Job Details

Job Location: Corporate - Clinton Township, MI

Salary Range: Undisclosed

Description

Company Summary

Priority, headquartered in Clinton Township, MI, is a pioneering technology company transforming the logistics industry with our innovative solutions & commitment to exceptional customer service. We are seeking Team Players who excel in a collaborative environment, embrace change, & understand the impact their quality of work has on others.Our company has experienced rapid growth since its founding in 2018. This growth has allowed us to continually expand our workforce. Priority operates out of several facilities across 3 states. Priority maintains a diversified business model providing service to both municipal solid-waste, construction & demolition customers. Our biggest priority is providing outstanding customer service & revolutionizing the industry through the use of the latest technology.

Job Purpose

In your role as customer service representative, you will engage with our residential and commercial customers and deliver prompt and courteous service at all times. You will be the on the front-lines of the customer experience solving problems, providing information, and directing calls to correct internal teams to ensure customer satisfaction.

Duties and Responsibilities

Duties include but are not limited to:

• Answers 200-300+ phone calls daily.
• Handles in-bound sales calls, online orders, and customer inquiries.
• Engages with clients in a friendly, eager, and professional manner while actively listening and troubleshooting their concerns.
• Offers support and solutions to customers in accordance with the company's customer service policies.
• Inputs orders into database, ensuring accuracy and abiding by pricing guidelines.
• Detail-oriented administrative and clerical tasks, including, but not limited to, collecting payment from customers, filing, scanning, etc.
• Collaborates with management teams to stay updated on new products, services, and policies
• Other duties as assigned

Qualifications

Candidate Profile

The successful candidate profile includes:

• Experience in Microsoft Office Suite and multi-line phone systems
• Minimum 2 years customer service experience in a high-volumecall center environment is strongly preferred
• Willingness to travel to andwork onsite at our Clinton Township, MI corporate office
• Ability to engage positively and enthusiastically with different types of customers
• Must be able to stay calm under pressure and possess a solution-focusedmindset
• Strong interpersonal, verbal, and written communication skills
• Prioritizes and manages timewhile performing multiple detail-oriented tasks simultaneously in a fast-paced environment
• Strong attention to detail and organizational skills
• Must be able to work with limited direction individual and also collaborate with other teams internally