Remote Customer Service Representative

Lensa; United States; Remote; USD 25,000 - 35,000; Part time

Job summary

A leading company is looking for a part-time Customer Service Representative to manage inbound and outbound customer interactions. This remote position involves providing exceptional service, assisting with reservations, and ensuring customer satisfaction in a fast-paced environment. Ideal candidates will possess strong communication skills and a high school diploma.

Benefits

Medical, dental & vision benefits

401k match

Paid training

Flexible hours

Qualifications

• 1+ years of inbound contact center experience.
• 2+ years of customer-facing experience in a service role.
• Typing speed of 50+ words per minute.

Responsibilities

• Manage inbound and outbound customer interactions.
• Assist with reservations and general inquiries.
• Document customer interactions accurately.

Skills

Customer service skills

Communication skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

FT Customer Service Representative - Work From Home

TruBridge

FT Customer Service Representative - Work From Home

Remote

Skygen

FT Customer Service Representative - Work From Home

Remote

Brightree

Customer Service Representative - Work From Home

Remote

TruBridge

FT Customer Service Representative - Work From Home

Remote

TruBridge

FT Customer Service Representative - Work From Home

Remote

Kelsey-Seybold Clinic

FT Customer Experience Representative - Work From Home

Remote

PEAC Solutions

PT Customer Service Specialist - Work From Home

Remote

Transformations Care Network

FT Call Center Representative - Work From Home

Remote

FT Customer Service Coordinator - Work From Home

Vatica Health

FT Customer Service Coordinator - Work From Home

Remote

Apex Focus Group Inc.

Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist

Remote

160 Driving Academy

FT Call Center Representative (100% Work From Home)

Remote

Minted

FT Customer Service Representative - Work From Home

Remote

Customer Service Representative - Work From Home

The Nestlé Companies

Customer Service Representative - Work From Home

Remote

Customer Service Representative - Work From Home

PrimeRx

Customer Service Representative - Work From Home

Remote

VIATEQ Corporation

FT Customer Service Representative - Work From Home

Remote

National Veterinary Associates

Customer Service Representative - Work From Home

Remote

Customer Service Representative - Work From Home

La Colombe

Customer Service Representative - Work From Home

Remote

encompas

FT Customer Service Representative - Work From Home

Remote

encompas

FT Customer Service Representative - Work From Home

Remote

encompas

FT Customer Service Representative - Work From Home

Remote

The Aspira Customer Service Center provides 24/7/365 inbound and outbound customer support, addressing inquiries, reservations, and purchases while adhering to company policies and contractual obligations.

Position Purpose and Impact

Seeking a Part-Time, Customer Service Representative. The Customer Service Representatives manages inbound and outbound customer interactions, assisting with reservations, permits, and general inquiries. The role focuses on delivering exceptional service to foster long-term customer loyalty.

This is a fully remote, part-time, position working approximately 29 hours per week.

Responsibilities

Respond to inbound and outbound calls providing clear and professional communication and resolving customer inquiries or issues.

Follow established processes to assist customers with reservations, ticketing, permits, and other services.

Effectively transfer customers to the appropriate department when needed.

Seek management support when necessary for complex issues or escalations.

Document customer interactions accurately according to company standards.

Update customer accounts and system information accurately.

Meet individual KPIs and support department goals for customer service excellence.

Adhere to company policies, procedures, and performance standards.

Complete all required training and coaching within set timeframes.

Communicate effectively with leadership and team members during shifts, ensuring proper handoff of work.

Contribute to a positive team environment by delivering best-in-class service and supporting department goals.

Perform other duties as assigned to support the contact center.

Desired Qualifications

Strong customer service skills with a professional, calm demeanor.

Ability to listen attentively, demonstrate empathy, and respond to customer needs.

Builds rapport with customers through friendly and professional interactions.

Proficient in following scripts and documenting customer interactions.

Demonstrates ownership and accountability, ensuring customers receive exceptional service.

Strong communication skills, both verbal and written, with excellent attention to detail.

Desired Education and Experience

High School Diploma or equivalent.

1+ years of inbound contact center experience.

2+ years of customer-facing experience in a service role.

Proficiency in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint).

Typing speed of 50+ words per minute and proficiency with telecommunication tools, chat, and SMS.

Desired Hardware and Software Competency

Basic proficiency in Microsoft Office Suite.

Familiarity with contact center software (e.g., Amazon Connect, Verint) is a plus.

General internet skills and the ability to use various online tools.

General Physical Demands

The below physical demands are representative of those required to successfully perform the essential functions of this job.

Visual Acuity: Close visual acuity to read and analyze data on a computer monitor.

Hearing Ability: Must be able to communicate effectively in person, over the phone, and through electronic media.

Manual Dexterity: Operation of a phone, keyboard, mouse, and general office equipment.

Repetitive Motion: Regular and consistent use of hands and fingers for typing, writing, and other computer-related tasks.

Lifting and Carrying: Occasional lifting and carrying of office supplies and materials weighing up to 10 pounds.

Sedentary Work and Body Position: The majority of work is performed while stationary or sitting at a desk or computer workstation. Prolonged periods of sitting and working on a computer are required. The ability to maintain the required body positions for extended periods, including sitting and using a computer is required. An ability to move within an office setting as well as departing and returning to a workstation punctually for assigned breaks periods is required.

[Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO / Paid training / Multiple shifts available / Evening shift differential / No weekends - As a Customer Service Rep at TruBridge, you will: Make outbound courtesy calls to patients to ensure...

[Call Center / Remote] - Anywhere in U.S. / Up to $48,691 per year / Health, dental & vision / 401k / PTO / M-F 8a-4:30p CST - As a Customer Service Rep at Skygen, you will: Provide education to callers on the benefits of utilizing the member and provider insurance portals; Service dental, medical,...

[Customer Service / Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / 401k / PTO - As a Customer Service Rep at Brightree, you will: Manage inbound and outbound phone calls, respond to follow-up emails, and engage in chat support; Serve as the primary contact for order...

[Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO / Paid training / Multiple shifts available / Evening shift differential / No weekends - As a Customer Service Rep at TruBridge, you will: Make outbound courtesy calls to patients to ensure...

[Call Center / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k match / PTO / Paid training / Multiple shifts available / Evening shift differential / No weekends - As a Customer Service Rep at TruBridge, you will: Make outbound courtesy calls to patients to ensure...

[Customer Service / Call Center / Remote] - Anywhere in U.S. / Up to $56,413 per year / Medical, dental & vision / 401k matching / PTO - As a Customer Experience Rep at Kelsey-Seybold Clinic, you will: Support member outreach activities to ensure a positive customer experience; Perform welcome...

[Call Center / Remote] - Anywhere in U.S. / Competitive compensation & benefits - As a Customer Service Specialist at PEAC Solutions, you will: Answer a minimum quota of customer calls daily, speaking to customer concerns, addressing changes, invoicing questions, late charge or payment history...

[Customer Service / Fully Remote] - Anywhere in U.S. / Up to $23 per hour / Medical, dental & vision / 401K - As a Call Center Rep you'll: Handle inbound calls, conducting initial screenings and assessments to gather vital information; Provide compassionate support to individuals in crisis,...

[Call Center/ Remote] - Anywhere in U.S. / Up to $42K per year + bonuses / Medical, dental & vision / 401k / PTO - As a Customer Service Coordinator, you will: Conduct member outreach (telephonic, text and email) to schedule and confirm appointments; Effectively leverage practice management...

Call Center Representative Agent - Remote Work From Home Focus Group Panelist - Full Time / Part Time Description: Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. With most of our paid focus group studies, you have the...

[CSR / Remote] - Work from Anywhere in U.S. / $15-$18 per hour + monthly bonus / 401k with Company Match / Paid Vacation / Health Insurance (Available Immediately) - As a Call Center Representative at 160 Driving Academy, you will: Answer incoming calls and respond to customer inquiries manage a...

[Customer Support / Remote] - Anywhere in U.S. / Competitive pay / Medical, dental & vision / 401k / PTO / Employee discount - As a Customer Service Rep at Minted, you will: Respond to calls, emails, and live chats from customers in accordance with our policies and procedures; Provide customers...

[Customer Support / Remote] - Anywhere in U.S. / Up to $45K per year / Health, dental & vision / 401k / PTO - As a Customer Service Rep at The Nestlé Companies, you will: Take incoming calls and respond to customer inquiries and concerns promptly and professionally; Provide exceptional customer...

[Customer Support / Remote] - Anywhere in U.S. / Up to $25 per hour / Medical, dental & vision / 401k match / PTO / Equipment provided - As a Customer Service Rep at PrimeRx, you will: Respond promptly and professionally to customer inquiries via phone, email, and chat, meeting published SLAs;...

[Call Center / Remote] - Anywhere in U.S. / Up to $25 per hour / Healthcare benefits / 401k / PTO - As a Customer Service Rep at VIATEQ Corporation, you will: Answer inbound and outbound calls in a timely and professional manner to resolve customer inquiries, complaints, and issues based on client...

[Customer Support / Remote] - Anywhere in U.S. / Up to $19 per hour + bonuses / Paid training / Medical, dental & vision / 401k match / PTO - As a Customer Service Representative at National Veterinary Associates, you will: Provide concise, friendly service for multiple veterinary hospitals;...

[Customer Support / Remote] - Anywhere in U.S. / Up to $26 per hour + bonuses / Medical, dental & vision / 401k match / PTO - As a Customer Service Rep at La Colombe, you will: Provide exceptional customer service to all clients through various channels such as phone, email, and chat; Maintain a...

[Customer Support / Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / Retirement benefits / PTO - As a Customer Service Rep at encompas, you will: Answer incoming customer calls and respond to inquiries in a professional and timely manner; Troubleshoot and resolve customer...

[Customer Support / Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / Retirement benefits / PTO - As a Customer Service Rep at encompas, you will: Answer incoming customer calls and respond to inquiries in a professional and timely manner; Troubleshoot and resolve customer...

[Customer Support / Remote] - Anywhere in U.S. / Competitive pay / Health, dental & vision / Retirement benefits / PTO - As a Customer Service Rep at encompas, you will: Answer incoming customer calls and respond to inquiries in a professional and timely manner; Troubleshoot and resolve customer...

Retail Contact Center Team Overview The Aspira Customer Service Center provides 24/7/365 inbound and outbound customer support, addressing inquiries, reservations, and purchases while adhering to company policies and contractual obligations. Position Purpose and Impact Seeking a Part-Time, Customer...