Customer Service Representative

Fives Intralogistics; Cleveland (OH); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Disability coverage

401(k) match

Paid time off

Job summary

Fives North American Combustion, Inc. in Cleveland, OH is hiring a permanent, full-time Customer Service Representative to support domestic and export orders.

You will handle inquiries, quotes, pricing, and quotes, using SAP to process orders and coordinate with internal teams to ensure customer satisfaction. The ideal candidate has at least 2 years in customer service, is proficient with Microsoft Office, and has experience with order entry and export processes.

Qualifications

• Minimum 2 years in a customer service-related role.
• Experience in manufacturing customer service preferred
• Proficient with Microsoft Office (Outlook, Word, Excel) and basic export knowledge
• Prior order entry and quote experience; export order/quote experience a plus

Responsibilities

• Respond to customer questions; explain services; provide pricing information; take orders
• Perform Restricted Party Screening for inquiries and orders
• Process domestic and export quotes and orders in SAP
• Coordinate with Engineering, Logistics and Finance to ensure customer satisfaction
• Research spare parts and provide availability and lead times
• Follow up on quotations and orders; communicate status to customers
• Assist Domestic Sales, European entities, and Distributors with quotes and inquiries
• Monitor open issues and ensure timely resolution

Skills

Customer service

Order entry

Quotes

Export compliance

SAP experience

Tools

Microsoft Office

SAP

Job description

FIVES NORTH AMERICAN COMBUSTION, INC.

Fives North American Combustion, Inc. is hiring a permanent, full-time Customer Service Representative to join our team in Cleveland, OH.

Fives North American Combustion (HQ: Cleveland) is a dynamic subsidiary of the renowned Fives Group (HQ: Paris). Boasting over 100 years of groundbreaking contributions to industrial combustion, we stand at the forefront of thermal process engineering and manufacturing across the globe. From designing and manufacturing cutting-edge burners and industrial furnaces to installing and servicing combustion systems, we span industries including aluminum, steel, forging, incineration, oil and gas, mineral, paper, glass, and food. Our fusion of innovative energy and expertise yields unparalleled technology, breakthrough products and performance-enhancing solutions. Fueling our success is a firm belief in innovation through collaboration. At Fives, we are driven by a common calling, to prove that industry can do it! Join us as we work together to make industry an answer to technological, environmental, social, and economic challenges of our time and to make your career an adventure in shaping the future of industrial excellence.

At Fives, we all have a part to play in achieving our common mission. Your role will be:

• Respond to customer questions, explain available services, correct errors, provide pricing information, take orders, develop leads, and sell products and services
• Performs Restricted Party Screening for inquiries and orders
• Process domestic and export quotes
• Process domestic and export orders into SAP-based computer system
• Effective, accurate, and efficient processing of all customer requests (quotes, orders, RMA's, rescheduled notices, parts inquiries)
• Research spare parts for customers
• Call Center team member
• Assist Domestic Sales offices, European entities, and Distributors with quotes, orders and inquiries
• Provide pricing, product availability, and lead-time information.
• Follow up on quotations.
• Work closely with internal departments to ensure customer satisfaction (Engineering, Logistics, and Finance teams).
• Coordinate order processing, product availability, and shipping schedules.
• Monitor open issues and ensure timely follow-up.
• Monitor order status and communicate updates to customers.
• Resolve customer issues and escalated concerns when needed.

If this is you, come join us!

• Minimum of 2 years of experience in a customer service-related position
• Experience in manufacturing customer service preferred
• Proficient in Microsoft Office applications (Outlook, Word, and Excel)
• Prior order entry and quote experience
• Prior export order and quote experience
• Basic export compliance knowledge
• Prior SAP experience is a plus

Benefits

• Comprehensive benefits package featuring coverage for the majority of health insurance premiums, along with company-paid life insurance, short-term disability (STD), and long-term disability (LTD)
• 401(k): 6% match and immediate vesting
• Paid vacation, sick and volunteer time
• 12 paid holidays
• Parental leave
• Tuition reimbursement
• Training and development
• Company social events
• Work/life balance
• … and more!

Why come to Fives North American Combustion?

We are visionaries, challengers, collaborators and relationship-builders. We are passionate and proud of our history, products and services. We take care of each other, our customers, and our communities simply because it is the right thing to do.

Collectively, we solve problems for companies around the world and offer the highest quality products and services to make our customers and our workforce successful. Our team is made up of motivated, intelligent and engaged creators who work hard, play hard, and are committed to minimizing the environmental impact of fossil fuels.

Industry can do it with you!