Master Level Handyman

Mr. Handyman (New); Miami (FL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

401K

Paid vacations

Paid holidays

Company vehicle & fuel

Bonuses

Job summary

Mr. Handyman (New) is expanding its team of handyman professionals in the Miami area. We’re seeking highly-skilled craftsmen who can do it all while delivering outstanding customer service and quality work.

You’ll be supported by company van, an in-house scheduling team, and top-of-the-line software, enabling you to focus on great workmanship and satisfied customers every day. This role offers a competitive pay range and benefits including health insurance, 401K, paid vacations, paid holidays,

Qualifications

• Local Residency: Must live within the service area.
• Experience: Minimum of 10 years of paid handyman experience.
• Tools: Must own and maintain your own set of tools.
• Communication: Fluent English both verbally and in writing; Spanish is a plus.
• Driving: Must be insurable to drive a company vehicle.
• Screening: Background, driving record, and drug screening.
• Physical: Able to lift 50 pounds; work safely at heights.

Responsibilities

• Completing maintenance and repairs for home and commercial projects (2 hours to 2 days).
• Making recommendations and managing customer expectations on scope and costs.
• Create life-long customers by delivering a great experience and following the Mr. Handyman Way.

Skills

English communication

Customer service

Self-management

Sales guidance

Problem solving

Team player

Tools

Own tools

Job description

Are you ready to join a team that answers all customer calls for you, fills your schedule, and provides you with your own van? At Mr. Handyman we’re growing our team of handyman professionals so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for highly-skilled craftsman who can “do it all” while taking excellent care of our customers.

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Company-supplied van with gas card
• A back office that takes care of filling your schedule, so you don’t have to
• An office team that answers all calls and helps you take care of the customers
• Flexibility with hours so you can take care of life’s important events
• Your own iPad and technology support for using our state-of-the-art internal system, Service Titan
• And so much more…

Your Responsibilities as a Handyman Professional

• Completing Maintenance & Repairs– You’ll be completing small to medium maintenance and repairs for home and commercial projects.The project length can range from two hours to two days.
• Making Recommendations and Managing Expectations with Customers– You’ll communicate with customers to help them understand what they need to have done and manage expectations about the scope of work and costs.
• Create Life-Long Customers– Deliver a great experience that wows life-long repeat customers.You will follow the Mr. Handyman Way - a repeatable process that makes it easy to wow the customer every time.

How We’ll Measure Performance

Here are some of the ways that we’ll measure your performance in the role.

• Customer Satisfaction(NPS) – For every job, you will encourage customers to complete a survey for them to rate their satisfaction with the service.You’ll need both a high response rate and high satisfaction rate.
• Revenue Target– Our office gets you in the door and it’s your job to stay there and find additional ways to be of service to the customer.
• Effective Billing Rate– It’s your responsibility to invoice appropriately, source any needed materials, and collect payment from the customer.
• Recall Percentage– We guarantee all our work for one year.The work needs to be done correctly, the first time.

What We Want From You

• Meets our expectations, which are professionalism, team player, communicative, sales/customer service, contribute and follow the system, flexible and problem solving

To Succeed in this Role

• You’ll need to self-manage as you’ll be alone often.
• You’ll need to speak with customers and provide excellent customer service while asking for reviews and collecting payments.
• You’ll need to have the necessary tools, including the ability to use technology.
• You'll need to document the job while following our process, the Mr. Handyman Way.
• You’ll need to wear proper PPE as well as booties to protect our customer’s home.

Job Requirements

Minimum Requirements for Consideration:

• Local Residency: Must live within the service area.
• Experience: Minimum of 10 years of paid experience as a handyman.
• Tools: Must own and maintain your own set of tools.
• Communication Skills: Se requiere competencia en comunicación verbal y escrita en inglés para ser considerado para este puesto. Must be able to communicate effectively in English, both verbally and in writing. Spanish is a plus but not required.
• Driving Eligibility: Must be insurable to drive a company vehicle.
• Screening: Must successfully complete a background check, driving record check, and drug screening.
• Physical Requirements:
• Able to lift 50 pounds without assistance.
• Able to work safely at heights and perform overhead tasks for extended periods.
• Professionalism: Must maintain a professional appearance and keep the company-provided vehicle in clean, presentable condition.

Benefits & Pay

The pay range for this position is $60,000 to $80,000+ annually and is dependent on your experience as a professional handyman as well as your experience with other home repair and maintenance projects such as carpentry, electrical, plumbing, and drywall.

Benefits include health insurance, 401K, paid vacations, paid holidays, company vehicle and fuel plus bonuses.

Still with us? Great!

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.