Customer Service Representative

Turtle & Hughes; City of Syracuse (NY); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Vacation

Employee negotiated discounts

Job summary

Turtle & Hughes is hiring a Customer Service Representative in Syracuse, NY. This full-time role involves handling customer inquiries by phone, assisting with vendor issues, coordinating billing, and processing sales and payments.

A high school diploma and strong customer service skills are required. You will use product knowledge to assist customers, respond to emails professionally, and contribute to a fast-paced branch team.

Qualifications

• High School Diploma or equivalent required.
• Strong customer service skills with a professional phone demeanor.
• Ability to multitask and manage multiple requests.
• Draft and respond to emails professionally.
• Familiarity with product information and vendor coordination.

Responsibilities

• Phone contact with customers and assist with inquiries.
• Coordinate vendor problems and provide timely resolutions.
• Manage office billing and process payments for orders.
• Utilize product knowledge to support sales and customer decisions.

Skills

Customer service

Phone support

Multi-tasking

Email professionalism

Education

High School Diploma or equivalent

Tools

CRM software

Microsoft Office

Job description

Title: Customer Service Representative

Location: Syracuse, NY

Type: Full-Time

Pay: $21.63-$26.44/hour

Why Turtle?

At Turtle, we’re redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we’ve built a reputation for innovation, excellence, and exceptional customer service—and we’re just getting started. We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other. At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible. We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry. If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you. Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day!

About the Role

The Customer Service Representative will utilize best practices by adding value to customers by providing excellent customer service across all components of the branch operations to include sales, vendor management and product information.

What You'll Do

• Phone contact with customers
• Assist with vendor problems
• Coordinate office billing
• Use knowledge of electrical products
• Complete sales and orders and manage payments

What You'll Bring

• High School Diploma or equivalent
• Strong customer service skills
• Pleasant phone demeanor
• Ability to multi-task
• Ability to be flexible
• Draft and respond to emails in a professional manner

What We Offer

We offer a competitive benefits package that includes:

• 401(k) plan
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid holidays
• Vacation
• Employee negotiated discounts

Who We Are

Founded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors. Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets. Turtle Integrated provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico.

Turtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.