Operations Associate

Turtle; Commerce (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) plan

Vision insurance

Life insurance

Paid holidays

Vacation

Employee negotiated discounts

Job summary

Turtle is seeking an Operations Associate to support daily operations, assist customers, sales, and vendors, and manage inventory, orders, billing, and returns. The role emphasizes strong communication, organization, and a welcoming front-office presence.

You’ll handle phone inquiries, process payments, maintain records, and coordinate with the sales team to expedite POs and orders. A high school diploma and proficiency in Word and Excel are expected, with opportunities to learn in a fast-paced,

Qualifications

• High School Diploma or equivalent is required.
• Ability to multi-task in a fast-paced office.
• Strong written and verbal communication skills.
• Proficiency with Word and Excel.
• Ability to draft and respond to emails professionally.

Responsibilities

• Answer phone inquiries from customers and vendors.
• Respond to portal requests and manage inventory.
• Assist sales with expediting POs and sales orders."
• Handle daily billing and scanning of PODs.
• Assist with returns and vendor problem resolution.
• Welcome visitors and maintain front-office organization.
• Manage petty cash and credit card processing.
• Ensure accurate records and payments.

Skills

Multitasking

Communication skills

Flexibility

Written & verbal communication

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Email drafting

Job description

At Turtle, we’re redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we’ve built a reputation for innovation, excellence, and exceptional customer service—and we’re just getting started. We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other. At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible. We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry. If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you. Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day.

About the Role

The Operations Associate supports daily operations by assisting customers, sales, and vendors while managing inventory, orders, billing, and returns. This role handles phone inquiries, processes payments, maintains records, and ensures a welcoming front-office experience. Strong communication, organization, and customer service skills are essential.

What You’ll Do:

• Phone contact with customers
• Responds to Portal requests
• Inventory Management
• Welcome all guests, customers and vendors
• Assist sales with expediting PO’s and sales order
• Daily billing and scanning of POD's
• Assist with returns as needed
• Phone contact with customers
• Assist with vendor problems and returns
• Welcome visitors in a warm and friendly manner
• Receive deliveries; sort and distribute incoming mail
• Interact with sales and handle customer queries and complaints
• Responsible for Petty Cash and Credit Card Processing
• Complete sales and orders and manage payments

What You’ll Bring

• High School Diploma or equivalent required
• Ability to multi-task
• Ability to be flexible
• Excellent written and verbal communication skills
• Proficient in Word and Excel
• Draft and respond to emails in a professional manner

What We Offer

We offer a competitive benefits package that includes:

• 401(k) plan
• Health insurance
• Vision insurance
• Life insurance
• Paid holidays
• Vacation
• Employee negotiated discounts

Who We Are

Founded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors. Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets. Turtle Integrated provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico.

Turtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.