Customer Service Representative

Turtle; Franklin (NJ); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Vision insurance

Life insurance

Paid holidays

Vacation

Employee negotiated discounts

Job summary

Turtle, based in Franklin, NJ, is seeking a Customer Service Representative to enhance customer satisfaction and support branch operations. The role includes phone interactions with customers, scheduling returns, and resolving issues while offering excellent service on sales and orders.

Applicants should have a high school diploma and customer service experience, along with proficiency in Microsoft Word and Excel. This position offers a competitive benefits package including health insurance, 401(k), and paid holidays.

Qualifications

• Experience in customer service is required.
• Proficiency in Microsoft Word and Excel is preferred.
• Ability to multi-task and adapt to changing priorities.

Responsibilities

• Interact with customers via phone to provide support.
• Schedule customer returns and process refused orders.
• Resolve discrepancies in inbound receiving.
• Assist vendors and coordinate office billing.
• Complete sales and manage payments.

Skills

Customer service experience

Microsoft Word

Microsoft Excel

Multi-tasking

Flexibility

Education

High School Diploma or equivalent

Job description

At Turtle, we’re redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we’ve built a reputation for innovation, excellence, and exceptional customer service—and we’re just getting started. We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other. At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible. We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry. If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you. Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day!

About the Role

The Customer Service Representative will utilize best practices by adding value to customers by providing excellent customer service across all components of the branch operations to include sales, vendor management and product information.

What You’ll Do

• Phone contact with customers
• Scheduling customer returns
• Processing refused orders
• Resolving inbound receiving discrepancies
• Assist with vendor problems
• Coordinate office billing
• Use knowledge of electrical products
• Complete sales and orders and manage payments

What You’ll Bring

• High School Diploma or equivalent
• Experience in customer service
• Microsoft Word and Excel experience preferred
• Ability to multi-task
• Ability to be flexible
• Draft and respond to emails in a professional manner

What We Offer

We offer a competitive benefits package that includes:

• 401(k) plan
• Health insurance
• Vision insurance
• Life insurance
• Paid holidays
• Vacation
• Employee negotiated discounts

Who We Are

Founded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors. Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets. Turtle Integrated provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico.

Turtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.