Customer Service Representative

Turtle And Hughes; Franklin Township (NJ); On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Vision insurance

Life insurance

Paid holidays

Vacation

Employee negotiated discounts

Job summary

Turtle is seeking a Customer Service Representative in Franklin Township, NJ. The role focuses on delivering excellent customer service across branch operations, including sales, vendor management, and product information.

Responsibilities include handling customer calls, scheduling returns, processing refused orders, resolving discrepancies, and assisting with vendor issues. A High School Diploma and strong communication skills are required.

Qualifications

• High School Diploma or equivalent.
• Experience in customer service.
• Microsoft Word and Excel experience preferred.
• Ability to multi-task.
• Ability to be flexible.
• Draft and respond to emails in a professional manner.

Responsibilities

• Phone contact with customers
• Scheduling customer returns
• Processing refused orders
• Resolving inbound receiving discrepancies
• Assist with vendor problems
• Coordinate office billing
• Use knowledge of electrical products
• Complete sales and orders and manage payments

Skills

Customer service experience

Multi-tasking

Flexibility

Email drafting

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Operations Full Time Clerical Franklin Township, NJ, US

Salary Range: $19.00 To $20.00 Hourly

Why Turtle?

At Turtle, we’re redefining what it means to be an industry leader in electrical distribution, and we want you to be part of our exciting journey! For over 100 years, we’ve built a reputation for innovation, excellence, and exceptional customer service—and we’re just getting started. We are a diverse, passionate team spread across the US, Canada, Mexico, and Puerto Rico, committed to growth, learning, and creating opportunities for each other. At Turtle, every day is a chance to make a real difference, solve complex challenges, and push the boundaries of what’s possible. We believe in fostering an environment that inspires collaboration and sparks creativity, where employees are empowered to contribute to our mission and shape the future of the industry. If you're looking for a fast-paced, dynamic career where your ideas are valued and your growth is prioritized, Turtle is the place for you. Join us and be a part of a company that’s making waves and empowering its people to do extraordinary things every single day!

About the Role

The Customer Service Representative will utilize best practices by adding value to customers by providing excellent customer service across all components of the branch operations to include sales, vendor management and product information.

What You'll Do

• Phone contact with customers
• Scheduling customer returns
• Processing refused orders
• Resolving inbound receiving discrepancies
• Assist with vendor problems
• Coordinate office billing
• Use knowledge of electrical products
• Complete sales and orders and manage payments

What You'll Bring

• High School Diploma or equivalent
• Experience in customer service
• Microsoft Word and Excel experience preferred
• Ability to multi-task
• Ability to be flexible
• Draft and respond to emails in a professional manner

What We Offer

We offer a competitive benefits package that includes:

• 401(k) plan
• Health insurance
• Vision insurance
• Life insurance
• Paid holidays
• Vacation
• Employee negotiated discounts

Who We Are

Founded in 1923, Turtle is a fourth-generation, family-owned, and three-generation women-owned business, and one of the nation’s largest independent electrical and industrial distributors. Headquartered in Clark, NJ, our Electrical Distribution division operates 14 branches spanning from coast to coast. It is a significant force in the engineering and procurement of power distribution, automation, lighting, and energy projects, offering integrated services for the industrial and construction markets. Turtle Integrated provides on-site MRO procurement, cost-saving, and spend analytics across the US and in Canada, Puerto Rico, and Mexico.

Turtle is proud to be is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity or expression, national origin, disability, genetic information, pregnancy, marital status, military or veteran status, or any other protected characteristic as outlined by federal, state, or local laws.