CUSTOMER SERVICE REPRESENTATIVE

Chapin International, Inc.; City of Batavia (NY); On-site; USD 40,000 - 52,000; Full time

Job summary

Chapin International, Inc. in Batavia, NY seeks a customer service-oriented professional to ensure complete customer satisfaction with our sprayers, spreaders, and accessories. You will handle inquiries via multiple channels, learn product lines, and communicate feedback to engineering.

The role emphasizes strong written and verbal communication, multi-tasking, and a positive attitude, with a preference for candidates with mechanical aptitude or phone service experience.

Qualifications

• Excellent written and verbal communication.
• Ability to multi-task.
• Positive outlook, always willing to help where needed.
• Mechanical aptitude preferred.
• Prior phone service / collections experience a plus.

Responsibilities

• Respond to inquiries from customers, sales representatives and end consumers via phone, email, chat, and guest book feedback.
• Learn and maintain knowledge of Chapin products and modifications.
• Respond to customer online reviews.
• Collaborate with engineering to identify potential product issues.

Skills

Communication

Multi-tasking

Positive attitude

Job description

MANUFACTURING IS IN CHAPIN’S DNA - and we produce industry-leading sprayers, spreaders, and accessories. We understand that dedication to our employees and to our customers is the formula for our success.

JOB SUMMARY

Working with our customers to ensure complete satisfaction with our products and service.

ESSENTIAL FUNCTIONS

• Respond to inquiries from customers, sales representatives/managers and end consumers, utilizing multiple communication channels, including telephone, e-mail, chat and Guest Book feedback.
• Learn and maintain knowledge of existing and new Chapin products and product modifications.
• Respond to customer online reviews.
• Work in conjunction with engineering to identify potential product issues.

MUST HAVE

• Excellent communication skills both written and verbal
• Ability to multi-task
• Positive outlook, always willing to help where needed

NICE TO HAVE

• Mechanical aptitude preferred
• Prior phone service / collections experience a PLUS