Customer Service Representative

Monstera Talent; Cincinnati (OH); On-site; USD 31,850 - 45,500; Full time

Job summary

Monstera Talent is hiring a Customer Service Representative for face-to-face sales and customer acquisition in a full-time in-person role. You will engage with customers at retail locations, promotional events, and live campaigns, delivering exceptional service and accurately registering participants.

No prior industry experience required; comprehensive training and mentorship will develop your communication, product knowledge, and presentation skills.

Qualifications

• Excellent communication and interpersonal skills
• Positive attitude with a customer‑focused mindset
• Strong relationship‑building and active listening abilities
• Confidence working in face‑to‑face customer environments
• Self‑motivated, reliable, and eager to learn
• Ability to thrive in a collaborative, goal‑driven team
• Previous experience in customer service, retail sales, hospitality, call center, events, or direct sales is beneficial but not required

Responsibilities

• Deliver outstanding face‑to‑face customer service and build positive customer relationships
• Represent clients professionally at retail locations, promotional events, and live campaigns
• Engage with prospective customers and explain products, services, and promotional offers
• Support customer acquisition initiatives by identifying customer needs and providing tailored solutions
• Assist with customer registrations, inquiries, and campaign participation
• Meet individual and team performance goals while maintaining a customer‑first approach
• Collaborate with colleagues and leadership in a fast‑paced, team‑oriented environment
• Maintain accurate customer information and follow campaign guidelines

Job description

Customer Service Representative – Face-to-Face Sales & Customer Acquisition

Full-Time In-Person Position

Are you a people person with strong communication skills and a passion for delivering exceptional customer experiences?

We’re recruiting on behalf of a growing customer engagement and sales company seeking motivated Customer Service Representatives to support face-to-face customer acquisition campaigns, promotional events, and retail activations. Whether you’re starting your career or looking for a new opportunity, full training is provided.

This role is ideal for candidates with experience in customer service, retail, hospitality, sales, events, promotions, marketing, or client‑facing roles. Recent graduates and career changers with excellent interpersonal skills are also encouraged to apply.

Key Responsibilities

• Deliver outstanding face‑to‑face customer service and build positive customer relationships
• Represent clients professionally at retail locations, promotional events, and live campaigns
• Engage with prospective customers and explain products, services, and promotional offers
• Support customer acquisition initiatives by identifying customer needs and providing tailored solutions
• Assist with customer registrations, inquiries, and campaign participation
• Meet individual and team performance goals while maintaining a customer‑first approach
• Collaborate with colleagues and leadership in a fast‑paced, team‑oriented environment
• Maintain accurate customer information and follow campaign guidelines

What We’re Looking For

• Excellent communication and interpersonal skills
• Positive attitude with a customer‑focused mindset
• Strong relationship‑building and active listening abilities
• Confidence working in face‑to‑face customer environments
• Self‑motivated, reliable, and eager to learn
• Ability to thrive in a collaborative, goal‑driven team
• Previous experience in customer service, retail sales, hospitality, call center, events, or direct sales is beneficial but not required

Training & Career Development

No prior industry experience? No problem.

Comprehensive training and ongoing mentorship are provided to help you develop skills in:

• Customer service excellence
• Face‑to‑face sales techniques
• Customer acquisition strategies
• Product knowledge
• Communication and presentation skills
• Leadership and career progression

What You’ll Enjoy

• Supportive and collaborative team environment
• Ongoing coaching and professional development
• Clear opportunities for advancement based on performance
• Dynamic workplace with daily customer interaction
• Valuable experience in customer service, sales, marketing, and business development

Compensation

Average weekly earnings of 700-1000, consisting of base pay, commissions, and performance‑based bonuses.

Apply Today

If you’re looking for a customer‑focused role where you can develop your communication, sales, and customer acquisition skills while working in an energetic team environment, we’d love to hear from you.

Applications are submitted directly to the hiring company. Shortlisted candidates can expect to be contacted within 1–3 business days.