Customer Service Representative

Diamond Parking Service; Spokane (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Diamond Parking Service is seeking a Parking Services Customer Service Representative to handle incoming calls, reconcile customer accounts, and perform data entry and clerical tasks. This on-site role supports parking operations with general office duties and mail processing.

The position requires a one-year certificate or related training and strong communication, math, and organizational skills. Occasional after-hours work may be needed, and the role reports to the Operations Manager/General

Qualifications

• One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Ability to read and comprehend simple instructions and short correspondence. Able to write and communicate effectively in one-on-one and small group settings.
• Math skills: add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals. Compute rates, ratios, and percentages.
• Ability to apply common sense understanding to carry out detailed but straightforward written or oral instructions. Capable of resolving routine issues with a limited number of variables.

Responsibilities

• Answer incoming calls, respond to customer inquiries, receive complaints, and assist in reconciling customer accounts.
• Perform general office duties such as filing, organizing documents, and assisting with special projects.
• Accurately enter information into systems.
• Open and code incoming mail for distribution and documentation.
• Provide support on assigned projects and tasks as needed.

Skills

Customer service

Data entry

Communication

Basic math

Education

One-year certificate program

Job description

Description

Job Title: Parking Services Customer Service Representative

Department: Operations

Reports To: Operations Manager / General Manager

FLSA Status: Non-exempt

Work Schedule: This role is required to work during normal business hours with occasional weekend or after-hours work as needed.

Work Location: In-person at assigned Diamond Parking office location.

Position Overview

The Parking Services Customer Service Representative is responsible for providing administrative and customer service support for parking services operations. The role includes handling incoming calls, account reconciliation, data entry, and general clerical tasks.

Key Responsibilities

• Customer Service: Answer incoming calls, respond to customer inquiries, receive complaints, and assist in reconciling customer accounts.
• Administrative Support: Perform general office duties such as filing, organizing documents, and assisting with special projects.
• Data Entry: Accurately enter information into systems.
• Mail Processing: Open and code incoming mail for distribution and documentation.
• Other Duties: Provide support on assigned projects and tasks as needed.

Supervisory Responsibilities

This role does not have direct supervisory responsibilities.

Qualifications

• Education/Experience: One-year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
• Language Ability: Ability to read and comprehend simple instructions and short correspondence. Able to write and communicate effectively in one-on-one and small group settings.
• Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals. Ability to compute rates, ratios, and percentages.
• Reasoning Ability: Ability to apply common sense understanding to carry out detailed but straightforward written or oral instructions. Capable of resolving routine issues with a limited number of variables.

Physical Demands and Work Environment

• Physical Demands: Regularly required to use hands to finger, handle, or feel; reach with hands and arms. Frequently required to stand, walk, and sit. Occasionally required to climb or balance. Must occasionally lift and/or move up to 25 pounds.
• Work Environment: Noise level is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Diversity Commitment

Diamond Parking is committed to fostering a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.