Customer Service Representative

Charter Steel Trading; Chicago (IL); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Charter Steel is seeking a Full-Time Customer Service Representative to join our Sales team in the Chicago area. The role operates in a hybrid on-site/off-site capacity at our Chicago headquarters, serving as the first contact for customers and coordinating order movements and shipments.

Responsibilities include reviewing open orders, updating customers on order status, expediting orders with internal teams, maintaining customer files, and supporting daily billing processes.

Qualifications

• 1–2 years of customer service experience preferred.
• Proficient with Microsoft Office.
• Strong communication and problem-solving skills.
• Excellent interpersonal and teamwork abilities.

Responsibilities

• Review daily open order reports and coordinate with scheduling to ensure on-time fulfillment.
• Communicate order status to customers regularly.
• Coordinate movement and shipment of materials to customers.
• Maintain customer files and documentation.
• Provide backup for daily billing packages.

Skills

Customer service

Communication

Teamwork

Problem solving

Tools

Microsoft Office

Job description

Charter Steel is a premier steel service center distributing premium ferrous metals. Value added processing capabilities include slitting, cut-to-length, blanking, shearing, and mechanical tubing. We use our expertise to align the global supply chain to provide the insight and the solutions that lower your metal supply cost.

Charter Steel serves a diverse customer base. Our metal can be found in the automotive, construction, agriculture, livestock, energy, lawn and garden, appliance, truck trailer, waste handling, HVAC, and mining industries.

We are currently looking for Full-Time Customer Service Representative to join our Team within the Sales department.

The Customer Service Representative position,

• Located in the Chicago area.
• This position is Full-Time
• The employee works Hybrid (Employees works on-site and off-site) at our office located in our Chicago headquarters.

Position Summary:

First point of contact for our customers, and Sales related activities. Close working relationship with both outside sales representatives, and production managers is critical. Manage applied inventory, finished goods, on-time performance for orders, investigate customer complaints, and provide direction for solutions.

The Customer Service Representative is also responsible for coordinating the movement, and shipment of material to customers.

Workplace type: Full-Time position located in the Chicago headquarters location

Job Location: Chicago, IL HQ

Base Salary: To be determined, based on experience level.

Essential Duties and Responsibilities

• Review daily the open order report, and work with production scheduling to ensure orders are ready on time.
• Review AR report weekly to ensure material is correctly being reserved for specific customers.
• Communicate order status to customers on a regular/ongoing basis.
• Expedite open orders that are delinquent or have potential to become delinquent with production scheduling, purchasing, and management (when necessary).
• Proactively advise appropriate parties (production, sales, management, purchasing) of issues /barriers to meeting customers' needs, and on-time performance.
• Call all active customer contacts weekly to maintain contact and check on service satisfaction and opportunities.
• Reconcile open orders weekly (working with Sales Representatives). Close our completed orders timely.
• Process all order change requests from customers.
• Submit alternatives/ deviations to customers for approval when necessary.
• Review finished goods report and work with customers to ship all current and past due orders. Involve Sales Representatives and/or Manager when necessary.
• Type up all directs, and include copy of Sales Order, customer Purchase Order, and source documents.
• Obtain freight rates, credit approval, and order trucks for all shipments. This includes material that is processed on the outside.
• Document pertinent communications with customers on Sales Orders. If changes or deviations are made to an order, obtain approval in writing from the customer.
• Solicit business from existing customers as part of routine customer contact.
• Maintain customer files, which may include customer specifications, requirements, and communications.
• Responsible for movement of all CCR material and maintain record of all CCR's.
• Provide back-up for compiling daily billing packages.

Experience/Education Requirement:

• 1-2 years of customer service experience preferred.

Knowledge, Skills, and Experience:

• Proficient in Microsoft Office applications
• Knowledge of principles and processes for providing customer service.
• Excellent interpersonal, teamwork, problem-solving, and communication skills.
• Strong customer orientation.

Charter Steel offers a competitive total rewards package including health and wellness programs, retirement programs, paid time off, and a casual work environment.

• We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class