Technical Services Engineer

Charter Automotive; Cleveland (OH); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, Dental, and Vision benefits

401(k) with employer matching

Life Insurance

Disability coverage

Paid time off (PTO)

Job summary

Charter Steel is seeking a Technical Services Engineer to partner with customers, translate their application needs into material specifications, and ensure our products meet performance requirements. This remote role travels up to 40% to customer sites across the U.S.

You will collaborate with Sales, Marketing, Planning and Operations to review specifications, support new product development, and resolve technical issues.

Qualifications

• Strong written and oral communication skills.
• Experience in process engineering or manufacturing in steel products.
• Proficiency with Microsoft Office.

Responsibilities

• Learn specification and material review processes and apply them as needed.
• Manage customer claims and respond to field issues.
• Interpret customer specifications to recommend Charter products.
• Collaborate with Sales, Marketing, Planning and Operations.
• Lead or support New Product Development initiatives.
• Provide technical resources to support sales teams.

Skills

Customer interaction

Technical communication

Process engineering

Manufacturing experience

MS Office

Education

Bachelor's degree in Metallurgy/Materials or related field

Equivalent experience

Job description

## Technical Services EngineerApply: Charter Steel - Cleveland, OH: Full time: Posted Yesterday: R08096## Charter Manufacturing is a fourth-generation family-owned business where our will to grow drives us to do it better. Join the team and become part of our family!Join the Charter Steel Commercial team as a **Technical Services Engineer.*****Alternative job titles****: Customer Technical Services, Technical Sales Engineer, Technical Services Representative***Job Summary:**Help customers turn technical challenges into innovative steel solutions. As a Technical Services Engineer, you'll partner directly with customers to understand their application requirements, develop material specifications, and ensure Charter's products deliver the right performance for their needs. Working cross-functionally with Sales, Marketing, Planning, and Operations, you'll connect customer needs with manufacturing capabilities, resolve technical issues, and play a key role in developing new products that drive growth across a variety of industries.**Position Specifics:*** Location and Travel**:** This is a remote position with up to 40% travel to customer locations throughout the U.S. and Charter Steel facilities in Wisconsin and Ohio. Candidates must reside in a state where Charter Steel is authorized to employ remote employees.* Applicants must be authorized to work for any employer in the U.S. Charter Manufacturing is unable to sponsor for employment visas at this time.**Key Responsibilities:*** Learn the specification review, MDS review, material claim processes and be able take on the process as needed.* Manage customer claims and respond to field issues/concerns.* Understand internal technical resources and leverage them in support of customer expectations.* Report significant customer technical issues to all levels of the business.* Lead and/or support New Product Development within Charter as well as partnering with the customer.* Review customer and product documents including but not limited to specifications, drawings, and material design sheets for relevancy and accuracy.* Act as a technical resource for the Sales function (both Inside and Outside Sales).* Interpret customer specifications to recommend the appropriate Charter product for a given application.* Manage the expectations of the customer by reviewing specifications to determine feasibility of the requirements for the customer application.* Recommend improvements to the customer’s process or business’s manufacturing process to support the product offering to the end customer.* Attend and participate in industry/association events in support of Charter’s products.* Arrange technical meetings between the customer and production quality and technical functions as needed to improve or develop products or solve specific issues.* Develop strong technical relationships with customers to work through issues.* Influence and suggest improvements for customer’s processes.* Follow Environmental, Quality, and Safety Management System procedures and requirements.* Ability to meet the essential job requirements, with or without reasonable accommodation, as outlined in the job description.**What You Will Need:*** Bachelor’s Degree in Metallurgy/Materials, Engineering or related degree or equivalent experience* Five plus years’ in process engineering or manufacturing in the production or use of Charter products or steel-making* Two plus years' experience involving customer interactions.* Strong understanding of the specialty metals or steelmaking process.* Effective written and oral communication skills.* Technical ability to understand, recommend, and raise concerns with customer specifications.* Technical ability to understand customer processes and associated technical needs* Interpersonal skills to work with individuals at all levels of an organization and utilize the internal knowledge base to solve technical problems.* Experience in coaching and influencing others to achieve results.* Proven ability to explain technical issues and influence product specifications with external and internal customers.* Proficiency in the basic features of Microsoft Office software programs.* Ability to travel up to 40%.**Nice to Haves:*** Master’s Degree in Business Administration, Physical Sciences, Engineering, or related advanced degree.* Experience in a related market as a customer or a supplier of steel products.* Experience in strategic planning.* Experience managing within a highly documented manufacturing quality system.* Supervisory or managerial experience in a technical discipline.* Experience with QS9000, ISO9000, and/or TS16949 quality systems.**Take the next step in your career, apply today!****About Charter Steel**Charter Steel is a leading American supplier of carbon and alloy steel bar, rod and wire products, and the largest steel coil processor in North America. As a fully integrated steelmaker with locations in Ohio and Wisconsin, Charter Steel offers a full range of grade and size coiled products and vast technical service experience.Charter Steel is a member of the Charter Manufacturing family of companies.#LI-PF1#LI-REMOTE#CharterSteel#steel#fasteners#SBQ#SpringsWe offer comprehensive health, dental, and vision benefits, along with a 401(k) plan that includes employer matching and profit sharing. Additionally, we offer company-paid life insurance, disability coverage, and paid time off (PTO).