Customer Support Representative

Recruit Monitor; Detroit (MI); Remote; USD 42,000 - 52,000; Full time

Job summary

A customer service provider is seeking a dedicated Customer Support Representative in Detroit, MI. This full-time position requires handling customer calls, providing assistance with prescription benefits, and resolving inquiries efficiently. Candidates must have a high school diploma and at least one year of related experience, proficiency with computer systems, and flexibility in working hours. The role appreciates initiative and offers a supportive environment to excel and progress in your career.

Qualifications

• 1+ years of customer service experience, preferably over the phone.
• Familiarity with computer systems and ability to navigate new technologies.
• Ability to work flexible hours in a scheduled shift.
• Proficiency with MS Word and MS Excel basics.
• Comfort with telecommuting and remote work environments.

Responsibilities

• Respond to incoming calls regarding prescription and member benefit inquiries.
• Educate and assist customers on their prescription benefits and statuses.
• Resolve issues and provide solutions in a compassionate manner.
• Identify issues and communicate solutions to customers, pharmacies and doctors.
• Make outbound calls regarding prescription orders and payment issues.
• Research member concerns across databases with accuracy and empathy.

Skills

Customer service

Computer proficiency

Active listening

Problem-solving

Windows OS

Microsoft Word

Microsoft Excel

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

About the job Customer Support Representative

The Customer support Rep opening is full-time based on an anticipated timetable of 35-40 hrs every week, Sunday- Saturday. Staff members are required to possess versatility to function some of our 8-hour change schedules in the course of our regular company hours of 5:00 am-10:00 pm true time. Criterion training days are actually Monday - Friday 8:00 am to 5:00 pm CST for 4 - 5 full weeks. It might be actually required, given the business demand, to function occasional overtime.

Major Responsibilities

React to incoming telephone calls coming from our customers on problems associated with profit qualification questions as well as prescribed status queries

Manual as well as teach customers on their prescription perks, use planning, formulary, costs as well as condition of purchases and also cases or questions

Inquire necessary concerns as well as pay attention actively while chronicling called for details in personal computer devices

Determine problems as well as interact services and also steps to consumers, drug stores and medical doctors along with prescribed orders and also reorders

Make outgoing contact us to consumers on prescribed orders and repayment problems

This part is actually just as challenging as well as worthwhile. You'll be actually contacted to research study facility concerns pertaining to member prescribed and also/ or even drug store perks across various databases which needs facility in personal computer navigating as well as toggling while with confidence as well as compassionately enlisting along with the caller.

You'll be actually rewarded and recognized for your performance in a setting that will definitely test you and give you clear path on what it needs to do well in your job in addition to give advancement for other jobs you might be interested in

JOB INTERVIEW METHODS-- Our interview process has been streamlined for your benefit! Your digital, documented job interview will certainly contain 5 concerns and final less than thirty minutes. So, please be express, clear, and also described. The moment a decision has been actually made after your interview, our experts will allow you recognize!

Needed Accreditations

High School Diploma Or Degree/ GED (or even much higher) OR comparable work adventure

1+ years of client service expertise to include providing solution over the phone

Familiarity along with pc as well as Windows personal computer functions, that includes the potential to navigate and find out new as well as sophisticated computer body functions

Basic knowledge of Microsoft Workplace Term (capability to open up and also browse a word document) as well as Microsoft Excel (potential to open up and also browse a spread sheet).

Potential to function any one of our 8-hour work schedule routines during the course of our usual business hours of Sunday - Saturday 5:00 am actually - 11:00 pm local time in Pacific Standard Time OR Mountain Civil time relying on area.

Preferred Credentials.

Client service knowledge.

Expertise with Adult Knowing in virtual setting.

Expertise partnering with Digital systems and devices. Web, Chat, email.

Health and wellness Care/Insurance setting (familiarity along with clinical jargon, health plan documents, or advantage program layout).

Community service, personality wellness, health condition avoidance, health promotion and also habits improvement (working with vulnerable populaces).

Telecommuting Requirements.

Needed to have a dedicated work area established that is divided coming from other residing locations as well as delivers details privacy.

Ability to keep all company delicate papers safe and secure (if relevant).

Have to reside in an area that can easily acquire a UnitedHealth Group permitted high-speed internet connection or even leverage an existing high-speed world wide web company.

Have to have the capacity to link straight right into world wide web-- using challenging cord (either straight to cable box or router).