Customer Service Specialist - Entry Level

Jobsultant Solutions; Dover (DE); Remote; USD 35,000 - 45,000; Full time

Job summary

A customer service firm is hiring for an Entry Level Customer Service Specialist in Dover, Delaware. This full-time role involves responding to customer inquiries regarding prescription benefits and requires strong customer service and computer navigation skills. Ideal candidates will have at least one year of experience in customer service. The position offers flexible shifts and a supportive work environment that encourages professional growth.

Qualifications

• 1+ years of customer service experience, preferably over the phone.
• Strong knowledge of computer navigation and applications.
• Understanding of Microsoft Office Word and Excel.

Responsibilities

• Respond to inbound calls regarding eligibility and prescription inquiries.
• Guide customers on their prescription benefits and claims.
• Document necessary information in systems while actively listening.
• Resolve issues and provide solutions to clients and pharmacies.

Skills

Customer service experience

Computer navigation

Microsoft Office Word

Microsoft Excel

Education

High School Diploma/GED

Job description

Customer Service Specialist - Entry Level

About the job Customer Service Specialist - Entry Level

The Customer Service Agent opening is actually full-time based upon an anticipated routine of 35-40 hrs every week, Sunday- Saturday. Workers are actually needed to possess versatility to operate some of our 8-hour shift schedules during our usual company hours of 5:00 am-10:00 pm true time. Criterion instruction times are actually Monday - Friday 8:00 am actually to 5:00 pm CST for 4 - 5 weeks. It may be essential, given the business requirement, to operate periodic overtime.

Major Responsibilities

• Respond to inbound calls from our customers on issues associated with help qualification concerns and also prescription standing queries
• Overview and teach customers on their prescribed advantages, use plan, formulary, fees and status of orders and also cases or inquiries
• Ask necessary concerns and pay attention actively while chronicling demanded details in pc devices
• Pinpoint issues and also correspond solutions and also measures to clients, pharmacies and also doctors with prescribed orders as well as reorders
• Make outgoing calls to clients on prescribed purchases as well as payment issues
• This job is similarly tough and also worthwhile. You'll be actually called on to study complex problems pertaining to member prescribed and/ or pharmacy advantages across a number of databases which needs eloquence in personal computer navigation and also toggling while confidently as well as compassionately taking on with the customer.
• You'll be actually compensated and also realized for your efficiency in an environment that will test you and also give you clear direction on what it takes to prosper in your task and also offer progression for other tasks you may want

JOB INTERVIEW PROCESS

Our job interview method has actually been sleek for your benefit! Your electronic, taped meeting will definitely contain 5 questions and last lower than 30 minutes. So, feel free to be verbalize, clear, and also detailed. Once a choice has actually been made after your job interview, our team will permit you understand!

Needed Qualifications

• Secondary School Degree/ GED (or even greater) OR equivalent work adventure
• 1+ years of customer care adventure to include providing service over the phone
• Understanding with personal computer and also Windows PC functions, that includes the ability to navigate as well as discover new and also intricate pc system applications
• Essential know-how of Microsoft Office Term (ability to open and also navigate a term file) as well as Microsoft Excel (capacity to open and also navigate a spreadsheet).
• Ability to function any one of our 8-hour shift timetables during our regular service hrs of Sunday - Sunday 5:00 am - 11:00 pm true time in Pacific Civil time OR Hill Standard Time depending on place.

Preferred Accreditations

• Get in touch with Center experience.
• Customer Service expertise.
• Experience with Grownup Knowing in online environment.
• Knowledge collaborating with Digital platforms as well as units. Web, Chat, e-mail.
• Wellness Care/Insurance setting (knowledge with medical language, health insurance plan files, or even benefit program layout).
• Social work, personality health and wellness, condition protection, health advertising and actions modification (dealing with prone populaces).
• Telecommuting Needs.
• Demanded to possess a devoted workplace developed that is actually split from other living regions and offers details personal privacy.
• Capacity to always keep all business vulnerable papers safe and secure (if suitable).
• Must live in an area that can easily receive a UnitedHealth Team permitted fast net hookup or utilize an existing high-speed web company.
• Must manage to link directly in to web-- using tough cord (either directly to cable box or even router).