Remote Customer Service Specialist - Work from home

Recruit Monitor; San Francisco (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A leading remote service provider is looking for a Remote Customer Service Specialist to assist clients with prescription inquiries. This permanent position requires a high school diploma and at least one year of customer service experience. Candidates should possess strong computer navigation skills and be available for various shifts throughout the week. The role expects individuals to handle calls with compassion while documenting necessary details. This position offers opportunities for career advancement in a supportive environment.

Qualifications

• At least 1 year of customer service experience, including phone support.
• Fluency in navigating complex computer systems.
• Ability to work flexible 8-hour shifts across the specified hours.

Responsibilities

• Respond to incoming calls regarding eligibility and prescription status.
• Assist callers with their prescribed benefits and inquiries.
• Document required details accurately in computer systems.
• Identify issues and communicate solutions to clients and pharmacies.

Skills

Customer service experience

Computer navigation skills

Microsoft Office proficiency

Education

High School Diploma/GED

Tools

Windows OS

Microsoft Excel

Microsoft Word

Job description

Remote Customer Service Specialist - Work from home

Job Openings Remote Customer Service Specialist - Work from home

About the job

The Client service Rep job is permanent based on an anticipated schedule of 35-40 hours every week, Sunday- Sunday. Employees are actually demanded to possess adaptability to function any of our 8-hour change routines in the course of our ordinary business hours of 5:00 am-10:00 pm true time. Specification instruction days are Monday - Friday 8:00 am to 5:00 pm CST for 4 - 5 weeks. It might be required, given the business demand, to work occasional overtime.

Major Accountabilities

• Reply to incoming phone calls from our clients on problems associated with profit qualification concerns and also prescription standing queries
• Manual as well as inform callers on their prescribed advantages, use planning, formulary, premiums and condition of purchases and insurance claims or even inquiries
• Talk to ideal concerns and listen closely definitely while documenting demanded details in computer units
• Pinpoint issues and also communicate options and also measures to clients, pharmacies and medical doctors along with prescribed orders and also reorders
• Create outbound calls to customers on prescribed purchases as well as repayment concerns
• This function is similarly daunting and satisfying. You'll be gotten in touch with to research complicated problems referring to participant prescription and also/ or drug store benefits throughout several data sources which requires fluency in personal computer navigation and toggling while with confidence and also compassionately enlisting with the caller.
• You’ll be compensated and also identified for your functionality in an atmosphere that will challenge you as well as provide you crystal clear path on what it requires to be successful in your job and also supply growth for other functions you might have an interest in

Demanded Qualifications

• High School Diploma/ GED (or higher) OR comparable work expertise
• 1+ years of customer service expertise to consist of delivering company over the phone
• Knowledge along with computer system as well as Windows computer functions, that includes the capability to navigate as well as find out new and complicated pc system functions
• Simpler expertise of Microsoft Workplace Term (capacity to open as well as get through a phrase document) and Microsoft Excel (capacity to open and get through a spread sheet).
• Potential to operate any one of our 8-hour change schedules throughout our ordinary service hours of Sunday - Saturday 5:00 am - 11:00 pm true time in Pacific Standard Time OR Mountain range Standard Time depending upon area.

Preferred Accreditations.

• Call Facility knowledge.
• Customer support knowledge.
• Expertise along with Grownup Knowing in virtual setting.
• Knowledge partnering with Digital systems as well as devices. Web, Conversation, email.
• Wellness Care/Insurance setting (understanding with clinical jargon, health insurance plan documentation, or even advantage strategy design).
• Community service, personality health, illness avoidance, health and wellness promo as well as actions change (partnering with vulnerable populaces).

Telecommuting Criteria

• Required to have a specialized work area established that is actually divided coming from various other residing locations and also gives info privacy.
• Capability to always keep all business delicate records protected (if suitable).
• Need to stay in an area that can easily obtain a UnitedHealth Team permitted fast internet relationship or even take advantage of an existing fast net solution.
• Should have the ability to attach straight into net— via hard cable (either straight to cable box or modem).