Customer Service Representative

Patriot Aluminum Products LLC; Chester (VA); On-site; USD 40,000 - 50,000; Full time

Job summary

Patriot Aluminum Products LLC in Chester, VA is seeking a Customer Service Representative to serve as the main contact for customers. You will handle product inquiries, pricing discrepancies, and order expediting while maintaining timely, accurate responses.

The role requires excellent communication and CRM proficiency, with 8-5 office hours. Ideal candidates have a High School Diploma and prior customer-facing experience in wholesale distribution or related industries, plus strong

Qualifications

• High School Diploma or equivalent.
• Previous experience in a customer-facing role, preferably in wholesale distribution or related industry.
• Strong organizational and time management skills with multi-tasking ability.
• Excellent verbal and written communication; professional demeanor.
• Proficiency with CRM software and relevant computer systems.

Responsibilities

• Respond promptly to customer inquiries via inbound calls and emails; resolve issues with professionalism.
• Provide current product information, pricing, availability, and responses to requests to manufacturers and distributors.
• Maintain and expand product knowledge, applications and technical expertise in the industry.
• Proactively communicate order status, changes, or delays to customers.
• Maintain customer records and interactions in the NetSuite CRM.
• Perform all other duties as assigned by management.

Skills

Organizational skills

Problem-solving

Customer focus

Independent & Team work

Interpersonal skills

Verbal & written communication

Computer systems proficiency

Education

High School Diploma

Tools

NetSuite CRM

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Chester, VA, US

Salary Range: $40,000.00 To $50,000.00 Annually

DESCRIPTION

Position Summary: This position will be the main point of contact for customers and is responsible for answering product inquiries, order expediting requests, and resolving pricing discrepancies, while ensuring timely and accurate responses.

Primary Duties

• Respond promptly to customer inquiries via inbound calls, addressing questions and resolving issues with professionalism.
• Provide exceptional customer service during phone and email interactions with manufacturer representatives and distributors by providing current product information, pricing & availability, and responses to other requests.
• Maintain and enhance product knowledge, applications and technical expertise within the industry.
• Communicate proactively with customers about order status, changes, or delays.
• Maintain current customer information and records of customer interactions within the NetSuite CRM
• All other duties as assigned by management.

Minimum Educational & Experience Requirements

• High School Diploma
• Previous experience in a customer-facing role, preferably in wholesale distribution or a related industry.

Minimum Skill Requirements

• Strong organizational and time management skills with proven multi-tasking skills
• Strong problem-solving skills and the ability to resolve customer issues.
• High level of customer focus
• Able to work independently and witha team
• Exceptional interpersonal skills
• Effective and professional verbal and written communications
• Proficiency in using relevant computer systems and software.

Physical Demands

In terms of an 8-hour workday, “occasional” equals 1% to 33%, “frequent” equals 34% to 66% and “continuous” equals 67% to 100%. However, some duties are performed monthly, annually or sporadically throughout the year and are essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions of the position.

• Continuous remaining in a stationary position, particularly, but not limited to, at a desktop computer
• Continuous visual review of print and electronic documents
• Frequent repetitive use of hands/arms; particularly concerning typing, writing, phone & computer use
• Continuous communication: verbal and written, in-person, phone and electronic
• Office Environment – 8am to 5pm in assigned facility