Customer Service Representative

CRG; Chattanooga (TN); On-site; USD 28,000 - 32,000; Full time

Job summary

CRG in Chattanooga, TN seeks a Customer Service Representative to manage onboarding and account setup, validate requirements, configure billing settings, and confirm billing with Accounts Payable.

You will monitor customer requests, support EDI and API onboarding, and review credit utilization, coordinating escalations as needed.

This role requires strong communication, experience in customer service, and familiarity with CRM tools like Salesforce.

Qualifications

• 2+ years of experience in customer service.
• Experience with Microsoft Office products such as Word, Excel and Outlook.
• 1 year of transportation industry experience preferred.
• Professional communication skills and phone etiquette.
• Familiarity with CRM technology such as Salesforce preferred.

Responsibilities

• Create and maintain customer profiles.
• Validate all customer setup requirements following established onboarding procedures.
• Configure customer billing settings, billing rules, and operational requirements.

Skills

Customer service

Communication skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Salesforce

Job description

Our client, a leading transportation and logistics company, is seeking a Customer Service Representative to join their team! This person will be responsible for managing customer onboarding and account setup by maintaining profiles, validating requirements, configuring billing settings, and confirming billing details with Accounts Payable contacts. This person will also monitor customer requests, support EDI/API onboarding, and review credit utilization while coordinating escalations as needed.

Schedule: Monday through Friday 8:00am-5:00pm or 7:00am-4:00pm

Location: Chattanooga, Tennessee

Payrate: $20-$23/hour

Responsibilities:

• Create and maintain customer profiles
• Validate all customer setup requirements following established onboarding procedures
• Configure customer billing settings, billing rules, and operational requirements.
• Confirm billing requirements with customer Accounts Payable contacts.
• Monitor and process inbound requests via email.
• Assist with EDI and API onboarding activities.
• Review customer credit utilization and coordinate escalations when necessary.

Qualifications:

• 2+ years of experience in customer service
• Experience with Microsoft Office products such as Word, Excel and Outlook
• 1 year of transportation industry experience preferred
• Professional communication skills and phone etiquette
• Familiarity with CRM technology such as Salesforce preferred